Jillian Manyemba
Customer care
Talent
KetteringMember since October 3, 2026
Promotions coordinationTable setting expertiseEffective up-sellingFlexible working hoursProfessional etiquetteHospitality standards knowledgeAdaptable to peak hoursEffective complaint handling
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Promotions coordinationTable setting expertiseEffective up-sellingFlexible working hoursProfessional etiquette
About
Friendly and approachable, with excellent communication and interpersonal skills, able to create welcoming environment for guests and manage multiple tasks seamlessly.
Background in customer service and event coordination, adept in problem-solving and time management. Ready to make positive impact and ensure exceptional guest experiences in role.
Experience
Customer care host at McDonald's (2024-10 – 2026-09)
- Maintained cleanliness of dining area, enhancing the overall ambiance.
- Created a welcoming environment with friendly interactions
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Trained new employees to ensure consistent quality of service.
- Worked closely with the management team, contributing to business improvements.
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Managed conflict resolution to maintain a positive atmosphere.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Maintained clean and organised space to comply with hygiene and health regulations.
- Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
- Provided guests with menus and recommended specials.
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
Cashier at Chicken inn (2023-01 – 2023-06)
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
Education
A-Levels in Biology, Chemistry and Maths – Southfield school (2026-09)
Skills
Customer care
