Nicola Broughton
Customer Care (Seasonal)
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About
I am a hardworking and adaptable individual with a strong background in maintaining high standards of cleanliness and customer service. My experience ranges from working as a cleaning operative at DPD, where I managed general cleaning duties and supply ordering, to roles in hospitality and retail that taught me the importance of attention to detail and professionalism. I pride myself on being reliable, approachable, and quick to learn, with excellent communication skills and the ability to handle challenges calmly and effectively.
Whether working independently or as part of a team, I always aim to create a safe, clean, and welcoming environment.
Experience
Customer Care (Seasonal) at Morrisons (2024-01 – 2025-12)
- Checked product dates and ensured compliance with food safety standards
- Assisted customers with queries and provided excellent service
Cleaning Operative at DPD (Dynamic Parcel Distribution) (2022-01 – 2024-12)
- Performed general cleaning duties including mopping, sanitizing surfaces, and waste management
- Maintained cleanliness standards across the department
- Responsible for ordering cleaning supplies for the entire department
Barista & Front of House at The Barn Coffee Shop (2017-01 – 2022-12)
- Ensured a clean and sanitary environment while preparing and serving food
- Managed tills, cleaned tables, and maintained hygiene standards
- Delivered exceptional customer service in a fast-paced setting
- Developed strong communication and multitasking skills
Education
GCSEs – Longford Community (Middlesex) (1995-01 – 2000-12)
