Joaevela Coutinho

Brings 1 years 10 months of customer service in different companies experience within dynamic, fast paced industry environments. Excellent interpersonal skills ading positive professional relationships for recurring business guaranteed customer satisfaction. Motivated to improve service to achieve over all company success.

Dependable warehouse professional with experience picking, packing and dispatching high volume of orders. Proactively organises storage areas to maximise access and meet different size and shape requirements.

Customer Service Assistant - Off Premier Convenient Store - West Berkshire Newbury RG14 1BA

(2021-07 - 2023-03)

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Bagged, boxed and wrapped goods with care to maintain quality and presentation.
• Displayed and restocked merchandise by following brand guidelines.
• Delivered outstanding customer care with proactive sales and listening skills.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Conduct Stockchecks, deliveries and reduction.

Warehouse Operative - EVC Johnson&Johnson - Sunbury-on Thames, Surrey TW16 5DB

(2019-02 - 2021-03)

• Picked and packed high-volume orders, consistently exceeding warehouse performance targets.
• Completed work following safety rules for best working practices.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety polices.

Stock Controller - Tesco Extra 2128 - Isleworth Osterley Hounslow, TW7 5NZ

(2018-09 - 2019-02)

• Investigating missing items, discrepancies and losses.
• Tracked stocked availability levels to drive sales and team performance.
• Maintained neat and clean store areas in line with health and safety polices.
• Optimized efficiency of stock operations using data from hand held scanners.
• Located and retrieved requested products on shop floor and in storage areas.
• Carefully managed stock location selecting best possible variables and container types to meet storage needs.
• Adapted to changing demands and seasonal trends.
• Controlled best before dates to properly utilise stock.
• Completed stock counts each day, ensuring complete accuracy.

Production operative - Bakkavor Pizza - Harrow London

(2018-07 - 2018-09)

• Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
• Operated various machinery to produce and store products.
• Independently operated machinery to produce and store products.
• Ensured full compliance with health and safety regulations. Including appropriate use and disposal of hazardous substances.
• Accurately laballed and packaged items.

Production operative - Gate Gourmet - Heathrow Hillingdon

(2016-02 - 2017-11)

• Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
• Ensured full compliance with health and safety regulations. Including appropriate use and disposal of hazardous substances.
• Picked and packed food deliveries per shift with maximum accuracy.
• Trained staff on appropriate food handling methods, contributing to significant reductions in waste.
• Carried out picking and packing to production requirements, maintaining department dispatch speed.

Office Assistant - Aarkay Ventures - Goa India

(2010-12 - 2015-11)

• Created weekly and monthly reports and presentations, enabling improved operational analysed.
• Greeted guest and clients with warmth and Professionalism.
• Registered visitors, guests and contractors upon arrival, providing access passes.
• Responded promptly to telephone enquires from clients, vendors and customers.
• Sorted and distributed incoming mail to correct recipients throughout busy office environments.
• Completed banking transactions and carried out basic bookkeeping.
• Organized and maintain office common areas.

B.Sc.

• Home Science (specialized in Textiles and Clothing) - Goa College of Home Science, Goa University (2011-04)

GCSEs - Commercial Garments: Designing & Making - Alto-Betim (2007-03)

Secondary Education - Mathematics, Social Science, Communication Skills in English Language and other - Goa Board of Secondary Education, Alto-Betim (2005-03)