Joanne Abbott

I am a Community First Responder (CFR) in my local community. This is a volunteer role which I thoroughly enjoy. We attend Cat 1 & 2 calls in partnership with NIAS, helping patients when they need us most. It's a privilege to help those in need and to know you've helped them in their time of need.

Healthcare Assistant at Amstecos Ltd (2026-01 – Present)

HCA in a nursing home. Every aspect of care for the resident's personal & emotional health needs.

• Manual handling & transfer
• Safeguarding
• Personal care
• Assisted feeding
• Companionship
• Basic observations
• Daily care note's recorded to ensure a high level of care

Medical Receptionist at Oriel Surgery (2004-01 – 2025-12)

• Dealing with the public face to face & by phone
• Working as part of a team in a professional capacity
• Scanning letters to patients' records
• Respond to emails
• Opening of mail
• Prescription requests
• Use of computer to make appointments, enter consultations, vaccinations, request prescriptions
• Liaise with doctors, nurses plus other professionals
• Confidentiality in all aspects of my professional & voluntary roles
• Using EMIS
• Using Microsoft Excel and Word to handle queries

Customer service at Classic Cafe (2003-09 – 2004-01)

• Cash handling
• Taking food & drinks orders
• Serving food & drinks
• Customer service

Customer service at Tesco (1995-09 – 1996-08)

• Cash handling
• Answering telephone
• Tannoy announcements
• Safe check
• Replenish tills

Customer Service Assistant at Abbey National (1991-09 – 1993-06)

• Opening & closing accounts
• Cash handling
• Answering telephone
• Filing
• Customer service
• Team building

GCSE in French – Ardnaveigh Secondary School (1986-09 – 1991-06)

GCSE in Science – Ardnaveigh Secondary School (1986-09 – 1991-06)

GCSE in Art & Design – Ardnaveigh Secondary School (1986-09 – 1991-06)

GCSE in English – Ardnaveigh Secondary School (1986-09 – 1991-06)

GCSE in Mathematics – Ardnaveigh Secondary School (1986-09 – 1991-06)