Operations Manager / GP Practice Operations Lead at Billericay Medical Practice (2024-10 – Present)
Coordinate day-to-day operational delivery within a busy GP practice, supporting clinical teams, senior leadership, and patient services. Began role as GP Assistant – promoted internally.
- Led implementation, training, and operational rollout of a new triage system, including development of supporting workflows and procedural guidance
- Act as Practice Complaints Officer, managing complex patient complaints and sensitive issues through investigation, resolution meetings, and formal written responses
- Produce and manage GP and Nurse rotas to support workforce planning, operational continuity, and effective service delivery
- Draft, review, and maintain operational policies, procedures, and practice documentation to ensure compliance and consistency
- Manage Friends and Family Test processes, reporting, analysis, and patient feedback monitoring to support service improvement initiatives
- Oversee practice communications including website updates, patient information, and surgery display communications
- Coordinate 2WW reporting, patient questionnaires, and clinical data processes to support referrals and QOF targets
- Support implementation and optimisation of digital systems including SharePoint, AccuRx, and triage platforms
- Organised and coordinated COVID-19 vaccination clinics and patient communications within a high-volume healthcare setting
- Managed operational withdrawal of ADHD services, liaising with patients, providers, and the ICB to support continuity and resolve complex handover arrangements
- Coordinate DMARD and Shared Care Agreement processes and associated operational documentation
- Act as Practice Carers Champion and support safeguarding processes for vulnerable patients
- Liaise with multidisciplinary teams, external healthcare providers, and stakeholders to support effective operational delivery and patient outcomes
Operations Manager at Amano Build Clean Ltd (2024-05 – 2024-09)
Managed operational delivery across multiple construction sites within a fast-paced environment. Temporary Contract.
- Coordinated staffing schedules, logistics, and site operations to ensure smooth day-to-day service delivery
- Oversaw invoicing processes, payment schedules, and operational financial administration
- Maintained compliance, operational, and site documentation to support regulatory and business requirements
- Supported company leadership with operational coordination, HR processes, and business administration
- Improved workflow organisation and operational efficiency across daily activities
Sales Administrator / Personal Assistant at Digicorp UK Ltd (2023-08 – 2024-02)
Provided operational and executive support to Directors and sales leadership teams.
- Managed complex diaries, scheduling, inbox management, and meeting coordination across multiple stakeholders
- Drafted professional correspondence, presentations, reports, and contractual documentation
- Coordinated lease and service agreements through to completion using DocuSign
- Liaised with finance providers, recruitment agencies, and external partners to support operational delivery
- Supported recruitment coordination, onboarding, contracts, and HR administration processes
- Maintained CRM systems, operational records, and customer documentation with strong accuracy and attention to detail
- Handled client and customer enquiries across telephone, email, and digital communication channels
Sales Support Manager / Sales Support Executive at Future Generation Solutions (2022-03 – 2023-08)
Managed operational sales support functions for Account Directors within a high-volume commercial environment.
- Coordinated supplier relationships, customer orders, contracts, invoicing, and international delivery logistics
- Managed and mentored Sales Support Executives, supporting workflow management and departmental coordination
- Led weekly team meetings and supported operational planning and prioritisation
- Oversaw bids, deal registrations, contract administration, and internal operational documentation
- Collaborated cross-functionally to improve operational efficiency and customer experience
- Managed multiple competing priorities, inboxes, and stakeholder requests within strict deadlines
- Built and maintained strong relationships with clients, suppliers, and internal stakeholders
Administrative & Operational Support at specialconditioning.com / sixfromeight.com (2007-03 – 2022-03)
Provided operational, administrative, and client support within a fast-paced business environment.
- Managed diaries, correspondence, scheduling, and confidential communications
- Supported marketing, business development, and organisational coordination activities
- Proofread business documentation, contracts, and communications with strong attention to detail
- Maintained discretion and professionalism when handling sensitive information
Personal Assistant to Managing Director at MBHS (2003-01 – 2004-03)
Provided executive support to the Managing Director within a busy operational environment.
- Coordinated diaries, meetings, travel arrangements, and event planning
- Attended meetings and prepared accurate minutes, reports, and operational documentation
- Produced Health & Safety reports, presentations, and business communications
- Supported day-to-day operational coordination and office management
