Joanne Pringle

Experienced Accounts Administrator with a varied skill set gained in the Haulage industry. I am a conscientious and a highly organised individual, I work efficiently as part of a team and on my own initiative. I enjoy a busy environment and developing new skills. I also have a good understanding of the Agricultural industry and how to deliver a first class service to all customers from my employment with Lloyd Ltd.

Customer Service Advisor - NFU Mutual - Carlisle

(2025-02)

• Answering telephone and email enquiries from customers.
• Meeting customers in house and taking renewal payments
• Selling new insurance policies and completing mid-term adjustments on existing policies for customers whilst following confidentiality and FCA guidelines.
• Inputting & updating customer interactions on CRM.
• Processing invoices and generating statements in the accounts department to strict deadlines.
• Creating Cyber Crime insurance quotes for the NFU Mutual agents to take to renewal reviews.

Accounts Administrator - Alberti Limited - Carlisle

(2016-03 - 2025-02)

Road Haulage business - part of RT Keedwell Group, Highbridge Somerset

• Prepare the weekly invoice run to meet company deadlines.
• Scan and reconcile POD and process Sales Ledger on a weekly basis for Carlisle and other depots.
• Collating driver, workshop and office staff hours on a weekly basis for processing of payroll.
• Managing employees' holidays and uploading to central EMS system.
• Credit control, over phone or email, escalating if necessary.
• Banking of cheques and communicating with head office regarding payment of accounts.
• Keyholder to the Carlisle depot and petty cash tin.
• Ad hoc tasks where needed, ordering staff uniforms and stationery.

Sales Assistant - Pioneer Food Store - Rosehill Industrial Estate

(2011-07 - 2016-03)

• Meeting and greeting customers entering the store.
• Offering advice to customers looking for specific products.
• Processing customer purchases at the tills.
• Compiling customer orders from website sales.
• Reconciliating all tills at the end of each day.

Assistant Manager/Workshop Administrator - Lloyd Limited - Kingstown, Carlisle

(2003-04 - 2011-07)

• Overseeing the running of the horticulture department in Managers' absence.
• Ordering of stock for the store.
• Contributing to monthly sales targets by demonstrating & selling machinery.
• Implementing bi-annual stock checks and ensuring processes and checks are accurate.
• Cross referencing stock orders against the delivery paperwork.
• Uploading product information to the company account on Ebay to enhance online sales.
• Key holder to the Carlisle depot and safe.
• Inputting workshop job cards onto the computer system and invoicing completed jobs.
• Liaising with customers in regards to which repairs would be covered under manufacturer's warranty and costing repairs that weren't covered under the warranty.

Warehouse Operative - Enesco European Giftware Group - Kingstown, Carlisle

(1998-09 - 2003-04)

• Printing of order tickets.
• Packing of customer orders and receiving returned/damaged orders back into the warehouse.
• Helping take telephone sales orders from customers in the customer service dept.
• Stock checking of the warehouse every 6 months.

GCSE - Lochinvar School

ECDL - Carlisle Business Centre

Clait level 2 - Carlisle College

NVQ Level 2 - Warehousing and Distribution