Joanne Sims
Senior Sales Consultant
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About
Highly organised and dependable administrator with extensive experience supporting business operations, managing records, and delivering excellent customer service. Strong background in handling communications, coordinating processes, and maintaining accurate documentation in fast-paced environments. Proactive, detail-focused, and confident working both independently and as part of a team.
Experience
Senior Sales Consultant - Small World Travel Agency
(2026-01)
- Manage client bookings, documentation, and confirmations with high accuracy
- Respond to customer enquiries via phone and email professionally
- Maintain records and process payments securely
- Support daily office administration and marketing activities
Business Administrator - Illuminate You (Illuminate Care Group)
(2025-09 - 2026-01)
- Managed incoming calls, emails, and general enquiries
- Created and maintained purchase orders and administrative records
- Recorded and updated student attendance and medical information
- Produced documents including flyers, reports, and event materials
- Supported smooth day-to-day office operations
Branch Manager - Lincolnshire Co-operative Travel
(1999-01 - 2025-08)
- Oversaw daily administrative and operational functions of a busy office
- Managed financial records, payments, and compliance processes
- Maintained accurate documentation and reporting systems
- Coordinated staff rotas, training, and performance monitoring
- Resolved customer and operational issues efficiently
- Organised events, meetings, and in-store promotions
Fitness Instructor - Self-Employed
Self-Employed Fitness Instructor (20 years)
- Managed bookings, scheduling, and client communications
- Delivered structured group sessions across multiple locations
Education
GCSE - English, Maths, Geography, History - Castle Hills Secondary School
