Express Store Manager - Tesco
(2022-01 - 2026-01)
Overall responsibility for the performance, standards and day-to-day operation of a Tesco Express store, leading colleagues and balancing customer, commercial and operational priorities.
- Lead, motivate and develop colleagues to deliver strong customer service and store performance.
- Monitor sales, KPIs, availability, waste, stock and operational performance, taking action where required.
- Manage rotas, staffing levels, recruitment, training, coaching and colleague performance.
- Maintain high standards of store presentation, cleanliness, merchandising and product availability.
- Manage cash processes and controls, including investigation and follow-up of discrepancies.
- Ensure compliance with company procedures, health and safety, security and legal requirements.
- Resolve customer complaints and operational issues calmly and professionally.
- Take ownership of priorities during busy trading periods and support colleagues to deliver under pressure.
Shift Leader - Tesco
(2019-01 - 2022-01)
Progressed into a leadership role supporting the Store Manager and taking responsibility for store operations during shifts.
- Supervised colleagues and coordinated daily store activities and priorities.
- Supported stock management, replenishment, availability and delivery processes.
- Maintained customer service, presentation, security and compliance standards.
- Handled cash and operational procedures accurately and consistently.
- Coached colleagues and provided guidance on company processes and customer service.
- Took responsibility for the store in the absence of the Store Manager.
Manager - Budgens
(2017-01 - 2019-01)
Managed the daily operation of a busy convenience store, with responsibility for colleagues, customers, stock and commercial performance.
- Managed and motivated the store team, including staffing and daily task allocation.
- Managed stock ordering, deliveries, availability and stock rotation.
- Monitored sales and store performance while maintaining strong customer service.
- Managed cash handling and daily financial procedures.
- Worked with suppliers and resolved operational issues efficiently.
- Maintained compliance with company procedures and relevant retail requirements.
Store Manager - Premier Store
(2013-01 - 2017-01)
Responsible for the overall management of a convenience store, including staff, customers, stock, cash and store standards.
- Recruited, trained and supervised employees and allocated daily responsibilities.
- Managed stock ordering, deliveries, stock rotation and product availability.
- Maintained high customer service and store presentation standards.
- Managed cash and banking procedures and monitored operational controls.
- Monitored sales and controlled day-to-day operating costs.
- Maintained compliance with licensing, health and safety and company requirements.
Retail Customer Assistant
(2009-01 - 2013-01)
Built a strong foundation in retail operations and customer service.
- Provided friendly and professional customer service.
- Operated tills and handled cash accurately.
- Replenished stock, supported deliveries and maintained product availability.
- Maintained high standards of cleanliness and store presentation.
- Supported colleagues and customers during busy trading periods.
