Jodie

I am hardworking and reliable with a strong background in customer service, operating and handling cash and transactions, Keeping areas clean and organised. I am proactive and punctual. I can work well under pressure and I am confident with time management.

I am a motivated professional with extensive experience in team leadership and staff development. I demonstrate strong organisational skills by coordinating schedules and managing inventory. I cultivate positive relationships with customers and team members fostering a collaborative and energetic environment.

Restaurant supervisor at Saluté At The White Swan (2023-05 – Present)

• Locked up the building and successfully set overnight alarms
• Can cash up the restaurant at the end of the night.
• Opening the restaurant and bar every morning.
• Handled customer complaints to provide full resolutions and promote loyalty
• Supervised cash handling and reconciliation, ensuring accuracy in financial transactions
• Trained new employees on restraint protocols, enhancing service quality, company procedures, and safety procedures.
• Educated staff on seasonal menu changes.
• Established positive relationships with staff and customers.
• Worked closely with restaurant and kitchen teams when making new menus.
• Scheduled employees to keep shifts well staffed and to make sure service runs smoothly
• Balanced cash registers, reconciled transactions, and deposited establishments earnings.
• Prepared detailed reports, daily, weekly and monthly performance for management review.
• Developed marketing strategies to promote the restaurant, including social media campaigns and local advertising to increase visibility.
• Conducted regular inspections to ensure the cleanliness in all the bar and Front of House areas.
• Worked overtime to ensure service ran smoothly, through busy periods.

Cashier at Hot wok Chinese Takeaway (2021-10 – 2023-05)

• Processed payment by cash or card to complete transactions.
• Maintained a clean, tidy, and organised checkout area.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Calculated and provided accurate change to customers after transactions.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts.
• Offered friendly greetings and farewells, creating a welcoming environment.
• Processed transactions quickly and accurately, enhancing customer checkout experience.
• Worked overtime shifts to maintain optimal workflow during busy periods.
• Managed queue efficiently, reducing wait times and improving satisfaction.

Cafe assistant at Rothwell Baptist Church (2020-01 – 2022-11)

• Good understanding of food preparation.
• Worked alongside others to give them a hand.
• Served hot and cold food and drinks.
• Made sure everything served was up to standards
• Handled cash transactions.
• Protected customer purchases by wrapping and bagging items.
• Stored food correctly.
• Prepared food in the correct spaces.
• Maintained a clean and sanitised work space.

T-level in Childcare and education - Assistant teaching – Leeds city college, Quarry Hill (2022-09 – 2024-05)

GCSE – ROYDS - Oulton (2017-09 – 2022-07)