Joel Baker-Smith

Adaptable, results-driven professional with strong technical and customer-service experience across data centre operations, hospitality and grounds maintenance. Skilled in supporting 24/7 IT environments, using core IT tools, and delivering high-quality guest-facing service; known for reliability, teamwork, and the ability to handle physically demanding and fast-paced roles while maintaining strong organisation and attention to detail.

Groundskeeping worker at Colas (2025-04 – 2025-09)

• Using machinery.
• Rubbish disposal.
• Area beautification
• Working in all weathers.
• Ensuring public safety.

Grounds maintenance worker at Portsmouth City Council (2024-03 – 2024-11)

• Executed seasonal planting programmes to ensure year-round visual appeal in grounds.
• Developed welcoming pathways that improved visitor experience.
• Maintained clean environment through diligent litter collection and disposal.
• Learning to use and operate machinery
• Flexible approach and planning to complete set daily tasks.

Greenhouse Flower Picker & Pruner at Van Lier Nurseries (2023-11 – 2023-12)

• Flower picking, pruning to meet daily requirements
• Conducted quality assurance checks to ensure product standards were met.
• Teamwork
• Established clean work environment meeting required hygiene standards.
• Flexibility, learning new skills and implementing them in fast-paced work environment.

Front desk receptionist at La Quinta by Wyndham (2023-03 – 2023-10)

• Greeted and assisted guests, facilitating smooth check-in and check-out processes
• Answered phone queries and created bookings, ensuring guest satisfaction and efficient service
• Using Room Master, Property Management Software, further IT literacy Excel, Google Docs.
• Handled duty manager responsibilities during after-hours phone shifts, maintaining operational standards
• Adapted quickly to changing work demands and responsibilities
• Conducted opening and closing security checks to ensure safety

Tape Librarian at Kyndryl/ Pomeroy/ IBM (2016-09 – 2023-01)

• Offering 24/7 customer support, on-site
• Using various IT programmes such as Excel & Etoc
• Monitored server performance and security protocols.
• Organising and registering movement of tapes both on-site and off

Mail sorter at Royal Mail Group (2014-12 – 2015-01)

• Supported timely mail dispatch by ensuring all deadlines were met, contributing to on-time delivery.
• Upheld customer service standards through precise mail allocation, enhancing client satisfaction.
• Organised sensitive documents for secure delivery, ensuring adherence to confidentiality protocols.

GCSEs in 10 A-C, including Maths, Science and English – St. Edmunds Catholic School (2006-09 – 2010-07)

A-Levels in Geography A, Religious Studies A, History C, Media C – Portsmouth College (2011-09 – 2014-07)

Bachelor of Arts in Classical History – The Open University (2023-09)