Mesbah Ahmed

Motivated and adaptable professional with few years of experience in sales, customer service

Talent

LittlehamptonMember since September 17, 2026

Sales process and lead managementCustomer needs assessmentCustomer expectation managementComputer hardware and system buildingResearch and self-directed learningKPI and target performanceTime management and organisationWorking effectively under pressure

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Sales process and lead managementCustomer needs assessmentCustomer expectation managementComputer hardware and system buildingResearch and self-directed learning

About

Motivated and adaptable professional with several years of experience in sales, customer service and branch operations. Strong ability to learn new products, systems and processes quickly, consistently meet performance targets and communicate effectively with customers and colleagues. I have practical knowledge of computer hardware, including building and configuring computer systems and researching technical solutions.

I am now looking to transition to an entry-level IT role where I can develop my technical skills, gain professional experience and progress towards a career in IT infrastructure and engineering.

Experience

Sales Executive at Scrap Car Comparison (2023-06 – Present)

Handle inbound and outbound sales activity, with a primary focus on calling and converting hot leads.
Manage leads through the sales process, from initial contact and qualification through to progressing the customer towards a sale.
Identify customer requirements, establish rapport and tailor conversations to individual customer circumstances.
Confidently handle customer objections by understanding concerns, providing clear information and working towards appropriate solutions.
Maintain realistic customer expectations by communicating processes, pricing and next steps clearly and accurately.
Develop knowledge of vehicle mechanics to support more informed conversations with customers about their vehicles and requirements.
Work towards KPIs and sales targets while maintaining a high standard of customer service.
Use active listening and questioning skills to identify opportunities and understand customer needs.

Area Branch Manager at WeBuyAnyCar (2022-05 – 2023-05)

Managed customer appointments efficiently, ensuring customers were served promptly and schedules were maintained.
Consistently worked towards and exceeded KPI and performance targets.
Build strong relationships with customers through clear communication and a professional approach.
Maintained a high standard of customer satisfaction and received consistently positive customer feedback.
Explained pricing and processes clearly to customers, resolving concerns and managing expectations effectively.
Worked independently while maintaining responsibility for branch operations and customer experience.

Sales Assistant at Currys (2021-09 – 2022-05)

Developed strong knowledge of technology products and used this knowledge to identify suitable solutions for customers.
Assessed customer requirements and recommended products and services based on their individual needs.
Explained technical product benefits in a clear and accessible way.
Identified opportunities to recommend additional products and services that could provide further value to customers.
Worked towards KPI targets and consistently focused on achieving and exceeding performance expectations.
Adapted to different departments and responsibilities, demonstrating flexibility and willingness to support colleagues.
Developed strong communication and interpersonal skills through daily interaction with customers.

Customer Assistant at Tesco (2017-06 – 2021-08)

Delivered consistently high standards of customer service in a busy retail environment.
Operated till systems and handled cash responsibly.
I had to maintain a clean and safe store environment.
Responded to customer requirements and provided assistance in a professional and helpful manner.
Completed regular training and management-led exercises to maintain and improve service standards.
Worked effectively as part of a team while managing responsibilities in a fast-paced environment.