Joel Sweeney

Experienced working in teams and partnerships delivering high quality customer service in food, beverage, retail and IT. Often recognised by management teams as quick and keen to learn, and therefore progressing to supervisory and management roles. I am now looking for an opportunity to move into a different retail environment. I am hard working and physically fit and able.

General Assistant at Parks Retail and Resource Outlet (2026-03 – Present)

• Assisting customers
• Taking payments whilst working the till
• Stock processing
• Maintaining visual standards
• Working within a diverse team

Retail Assistant at Manor Garden Centre (2024-05 – 2026-02)

• Providing information & advice to customers
• Stocking shelves, stock rotation and stock maintenance
• Sowing seeds and potting plants
• Watering, trimming, pruning and weeding
• Arranging displays
• Site maintenance; strimming, jet washing etc
• Processing deliveries

Gardening Assistant at Adam the Gardener (2023-12 – 2024-05)

Supporting an experienced gardener in a range of maintenance duties. Visiting different locations, garden styles, and garden sizes.

• Adept and receptive to learning 'Hard Skills', e.g. pruning, weeding, soil and ground management etc.
• Good 'Soft Skills' recognised by employer

Microsoft Value Guidance and Technical Support at Subfero (2022-08 – 2023-12)

Guiding new customers through setting up and personalising small business accounts via phone and software mediums.

• Effective time management
• Scheduling customer call backs
• Maintaining punctuality
• Providing technical solutions
• Directing customers to further support
• Ensuring final point of contact and complete customer satisfaction

Ralph Lauren Brand Representative at John Lewis (2019-08 – 2022-08)

• Provided friendly and helpful service by greeting customers
• Maintained high standard of visual representation of the brand and it's products
• Managed stock levels
• Responsible for shop-floor layout
• Refreshed displays with stock
• First point of contact for sales figures
• Writing up sales reports

Assistant Manager at Costa Coffee (2018-09 – 2019-08)

• Communicating effectively with customers and staff
• Running shifts with teams of up to four staff
• Maintaining Health & Safety standards and completing records
• Providing high level of customer service
• Ensuring and monitoring cleanliness to front of house, and back of house
• Writing rotas
• Monitoring inventory
• Training of new staff and address performance issues

Assistant manager/ Store manager at Crazy Fox espresso bar (2018-04 – 2018-09)

• Leading a team of staff to deliver consistently high standard of customer experience
• Monitoring inventory
• Ensure food standards and sanitation comply with statutory regulations

Front of House Manager/Head Barista at Ceres independent cafe (2017-06 – 2018-03)

• Maintaining of a high level of customer satisfaction
• Greeting and assisting customers in a friendly and professional manner
• Taking customer orders accurately and efficiently
• Maintaining a clean and organised dining area
• Supporting the chef by preparing ingredients
• Plating food under supervision of Head Chef
• Making and delivering fresh coffee and other beverages

Store Manager at Caffe Nero (2013-10 – 2017-06)

• Creating an exceptional customer service environment
• Encouraging a culture of community and collective success
• Recruiting and developing a store team
• Achieving planned business and financial targets
• Motivating and inspiring the team to perform at their best
• Delivering staff performance reviews
• Proficiency in various computer software systems, including scheduling, ordering, inventory, etc.
• Performing additional store tasks, e.g. serving, cleaning, etc.
• Coordinating equipment maintenance

Restaurant Supervisor at Four Pillars Hotel, South Cerney (2011-08 – 2013-06)

• Ensuring the smooth operation of all restaurant services, including full table services for up to 180 people and buffet services for up to 300
• Directing a staff of up to 10-15 people
• Ensuring complete customer satisfaction
• Communicating effectively with, and across departments
• Cashing up
• Monitoring inventory
• Writing rotas

Waiter at Four Pillars Hotel, South Cerney (2010-07 – 2011-08)

• Ensuring a great dining experience
• Attentive to excellent customer service
• Communicating between the floor staff and the kitchen
• Providing details menu information
• Multi-tasking with various 'front-of-house' duties
• Collecting payment

A levels – The Ridgeway 6th Form/ Swindon New College (2007 – 2009)

GCSE – The Ridgeway Science Specialist Status Secondary School (2004 – 2006)

GNVQ in ICT