John Mark

Friendly, reliable, and customer-focused professional with extensive experience in retail, front-of-house, and hospitality roles. Skilled in delivering excellent customer service, managing transactions, maintaining visual merchandising standards, and working efficiently in fast-paced environments. Strong team player with excellent communication skills, a proactive attitude, and a focus on achieving results.

Sales Assistant (Part-Time) at Primark (2025-11 – Present)

• Provide excellent customer service in a busy retail environment
• Assist customers with product enquiries and purchases
• Operate tills and handle cash/card transactions accurately
• Replenish stock and maintain high visual merchandising standards
• Work as part of a team to achieve daily sales targets

Front of House Team Member at Pixar (2026-02 – Present)

• Welcome and assist customers in a professional and friendly manner
• Handle customer enquiries and resolve issues efficiently
• Maintain a clean and organised front-of-house area
• Process payments and manage bookings where required
• Always deliver a positive customer experience

Sales Assistant at JD Sports (2024-11 – 2025-10)

• Delivered exceptional customer service by assisting shoppers with product selection, sizing, and styling advice
• Processed transactions efficiently using POS systems, handling cash, card, and mobile payments
• Maintained visual merchandising standards to enhance product appeal and drive sales performance
• Collaborated with team members to achieve daily sales targets
• Managed inventory by conducting stock checks and replenishing merchandise
• Resolved customer inquiries and complaints professionally

General Assistant at Aura Lounge (2021 – 2023)

• Provided high-quality table service in a fast-paced restaurant environment, managing up to 50 covers per shift
• Processed food and drink orders accurately using electronic ordering systems
• Supervised junior staff members, ensuring adherence to service standards and hygiene protocols
• Managed cash handling procedures, balancing tills with 100% accuracy at shift close
• Coordinated with kitchen staff to maintain efficient service flow during peak hours
• Assisted with stock rotation and inventory management, reducing waste by 15%

Sales Assistant at River Island (2019-11 – 2020-08)

• Achieved consistent top 3 sales performance among team members through upselling techniques
• Organized seasonal window displays that increased foot traffic by 20%
• Processed customer returns and exchanges while maintaining positive brand interactions
• Trained 4 new team members on POS operations and customer service protocols
• Implemented new stock organization system that improved replenishment efficiency

Shop Assistant at Superdrug (2015 – 2017)

• Provided expert product recommendations in health and beauty categories
• Maintained well-stocked shelves and attractive displays to maximize sales
• Processed an average of 100+ transactions daily with 98% customer satisfaction
• Assisted in store layout redesign that improved product visibility and increased sales
• Handled sensitive customer data in compliance with GDPR regulations

Assistant Football Coach at Al Khalifa Football Club (2012 – 2017)

• Assisted the head coach in planning and delivering football training sessions
• Supported player development by providing guidance, encouragement and feedback
• Helped organise drills and team activities to improve teamwork and performance
• Supervised players during training to ensure safety and positive behaviour
• Developed communication, leadership and mentoring skills through working with young athletes

BSc in Project Management – Arden University

Level 3 in Principle of Customer Service – NCFE (2023)

Level 3 Certificate in Understanding Children and Young Mental Health – NCFE Cache (2023)

Level 3 Diploma in Electrical Installations (2019)

Level 3 Diploma in ICT Systems Support (2017)

BTEC Sport Science Level 3 in Sport Science – Chelsea Foundation (2016)

Level 1 in Mathematics

Entry 3 in English Functional Skills

Entry 3 in Cambridge Certificate in ESOL Skills for Life: All Modes