Budgens, Merriott 2023 – Present
Retail assistant
- Promoted a welcoming environment where customers and suppliers received great service and strived to maintain the shop to exceptional standards.
- Stocked the different varieties of fruit, vegetables, various other food goods and beverages, magazines, newspapers and sweets.
- Dealt with customer enquiries and complaints face-to-face, resolving any issues quickly and efficiently and rarely had to escalate them to management to resolve.
- Responsibly operated the till, handling cash and credit/debit cards.
- Adhered to security regulations concerning stock and cash, minimising shoplifting and theft.
- Provided high levels of customer service ensuring customers received attentive and pro-active service at all times.
- Demonstrated confidence and tact when dealing with demanding customers.
- Complied with strict Health and Safety in the Workplace, Food Hygiene standards, Retail Law, Security, Welfare and Fire Safety policies and standards.
Tuckers Fish and Chips 2019 - 2023
Customer service
- Responsible for preparing, cooking and packaging take away food to strict company standards, both in quality and quantity, in a very pressurised environment.
- Thoroughly cleaned and prepared all hard surfaces and food preparation areas, utensils and various cooking surfaces and maintained the sanitation and safety standards in the work area.
- Operated a variety of large volume single purpose cooking equipment, fryers, grills and griddles, ensuring enough food was produced to be able to meet the demand of orders.
- Completed food order preparation quickly and efficiently, filling multiple orders at any one time for customers in the restaurant and at the drive thru area.
- Assisted customers at the till points, accurately taking orders, entering into the terminal and summarizing orders back to the customer in order to minimize errors.
- Presented completed orders onto customer trays, bagging all items securely and prepared fresh hot and cold beverages, milkshakes and desserts.
- Dealt courteously with a variety of customer service-related issues, answering customer questions regarding menu items, product ingredients and special meal order items.
- Responsibly handled cash and credit /debit cards, ensuring the till balanced at the end of each shift.
- Cleared down tables in the restaurant and ensured that a welcoming friendly environment was provided.
Bangal Raj, Crewkerne 2016 – 2019
Front of House
- Delivered the highest standard of table service by setting the table cutlery, serviettes and condiments before the start of the meal.
- Warmly greeted customers as they arrived and showed them to their table ensuring they felt welcomed and comfortable.
- Presented menus, took orders for food and drinks and once the orders were ready, the food and drinks were served in a friendly and courteous manner.
- Responsible for making sure the tables and floor were clean and tidy at all times, ensuring the restaurant appeared presentable.
- Developed excellent customer service, time management and listening skills.
- Demonstrated the ability to work on own initiative with minimal supervision as well as part of a bigger catering team.
Oscar Mayers 2015
Food production Operative
- Worked on an assembly line as part of a close-knit team, packing food products to a high standard and to tight timescales.
- Responsible for checking and controlling the machinery that processed the food, ensuring there were no breakdowns or delays in production and adjusted the speed of the conveyor belt if necessary.
- Maintained a constant supply of raw materials and ingredients to the production line and checked instruments including temperature gauges, at regular intervals.
- Maintained the cleanliness of the machines at all times, following clear procedures and guidelines.
- Able to perform repetitive tasks quickly and accurately without compromising on quality levels.
- Demonstrated high levels of focus, concentration and attention to detail, as well as discipline in being able to perform under pressure, working to strict timescales.
- Adhered a responsible attitude towards safe working practices coupled with a safety conscious approach to work.
- Complied to strict Health and Safety, Food Hygiene and Fire Safety procedures, policies and standards.
Waitress, Crewkerne 2013 – 2014
