Jonathan Hart

Hospitality Supervisor/ Manager with 10+ years experience

Talent

LondonMember since May 5, 2026

Team leadership & staff supervisionDelivering excellent customer serviceHandling complaints & conflict resolutionDriving sales & upselling (food, drinks, tickets)Working in fast-paced, high-volume environmentsStaff training & performance supportCash handling & financial responsibilityStrong communication & teamwork

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About

Experienced cinema professional with over 10 years at Odeon, progressing into a Supervisor/Team Leader role in a fast-paced, customer-focused environment. Proven ability to lead teams, deliver excellent guest experiences, and ensure smooth daily operations. Confident managing high footfall, resolving customer issues, and supporting business performance through strong communication and leadership.

Experience

Cinema Supervisor / Team Leader at Odeon Cinemas (2015-02 – 2025-02)

Supervised and supported a team to deliver a high standard of customer service across all areas of the cinema.
Led shifts, ensuring smooth day-to-day operations during busy periods and peak showtimes.
Handled customer queries and complaints professionally, resolving issues to maintain a positive guest experience.
Supported staff training and development, helping new team members adapt quickly and perform effectively.
Drove sales through upselling food, drinks, and promotions.
Managed queue flow and screen turnaround to maintain efficiency and minimise delays.
Trusted with cash handling and ensuring accuracy in transactions.
Maintained high standards of cleanliness, presentation, and safety across the site.
Assisted in organising and delivering high-profile film premieres, including Nollywood and Bollywood events, ensuring a smooth and professional guest experience.
Worked within premium cinema areas, delivering a high-end, luxury experience tailored to guest expectations.

Warehouse Operative (Contract) at Wincanton – Sainsbury's Distribution Centre (2025-03 – 2025-06)

Worked efficiently in a fast-paced environment to meet strict deadlines.
Maintained accuracy and attention to detail in all tasks.
Followed health and safety procedures at all times.

Customer Sales Advisor (Contract) at Vodafone (2025-06 – 2025-09)

Delivered strong customer service in a target-driven environment.
Built rapport with customers to understand needs and recommend suitable products.
Consistently maintained a professional and positive approach under pressure.