Jonathan Legg

Experienced data, reporting and business support professional with more than 10 years' experience in analyst and operational support roles within the UK energy sector, complemented by three years supporting business-critical technology at Jaguar Land Rover. Strong background in management information, data quality, KPI and SLA reporting, payment and customer data, system support, process improvement and stakeholder coordination. Confident using Excel, Salesforce and business systems to investigate issues, maintain accurate records and support timely decision-making.

Known for a calm, organised and dependable approach in high-pressure environments, with proven experience managing competing priorities, training colleagues and improving day-to-day working practices. Seeking hybrid or remote opportunities across data, reporting, business support, project support, operations support, systems administration or compliance-related roles.

Freelance Personal Trainer (Level 3) at Manor Abbey Gym (2025-05 – Present)

• Manage an independent client workload including consultations, appointments, progress records and scheduled reviews, maintaining accurate and confidential information.
• Gather client requirements, agree objectives and use structured progress information to adapt plans while managing competing commitments and deadlines.

Plant Floor Support Technician at TATA Technologies / Jaguar Land Rover (2022-04 – 2025-05)

• Provided first-line technology and operational support in a live manufacturing environment, investigating hardware, software, application and connectivity issues to minimise downtime.
• Supported PCs, barcode scanners, printers, handheld devices, touch monitors and bespoke manufacturing applications, maintaining clear incident records and handovers.
• Coordinated repairs and escalations with Network, maintenance and technical teams, prioritising multiple incidents according to operational impact and urgency.
• Supported software upgrades, PC refreshes and device replacement activity, providing floorwalking support and helping users adapt to system and process changes.

Owner Driver / Franchise Delivery Driver (Self-Employed) at DPD Group (2016-09 – 2022-04)

• Managed a high-volume daily operation independently, planning and delivering approximately 100-160 parcels while meeting strict service windows and changing priorities.
• Maintained accurate operational communication with depot teams, resolved exceptions and remained accountable for workload planning, service quality and daily performance.

Sales Support Senior Analyst at npower Ltd - Industrial & Commercial (2012-06 – 2016-09)

• Produced daily, weekly and monthly management information covering workload, service levels, quality and team performance, giving managers clear visibility of risks and priorities.
• Completed weekly quality assurance checks across Support and Account Manager activity, identifying data-quality, process and training issues and supporting corrective action.
• Managed time-sensitive tender and pricing workflows, achieving 95% of tenders set up on or before deadline and 95% of initial prices issued before noon on tender deadline days.
• Used Salesforce, SPRITE and GMS to investigate complex customer and internal-system queries, validate records and resolve data or workflow exceptions.
• Created workload and annual-leave trackers to improve capacity planning; led daily huddles, delivered colleague training and conducted monthly one-to-ones.

Direct Debit Senior Analyst at npower Ltd (2011-06 – 2012-06)

• Managed gas and electricity mandate-processing activity to strict deadlines, maintaining accurate records and appropriate data-protection controls.
• Analysed payment rejections, refunds and process exceptions and produced reporting to highlight business risk, debt exposure and SLA performance.
• Worked across internal departments to resolve customer, payment and data issues, while providing process guidance and support to colleagues.

Sales Delivery Analyst - Middle Market at npower Ltd (2006-12 – 2011-06)

• Supported commercial energy sales-delivery activity, customer administration, pricing processes and operational reporting in a high-volume regulated environment.
• Maintained accurate customer and sales information, coordinated with internal teams and worked to commercial deadlines and service standards.

Sales Assistant & Manager at Lloyds Shoe Co Ltd (Topman) (2005-04 – 2006-04)

• Progressed within a customer-facing retail environment, supporting day-to-day store operations, team activity and service standards.

Advanced Vocational Certificate of Education (Double Award) in ICT – Halesowen College (2003 – 2005)

BTEC First Diploma in ICT System Support – Halesowen College (2002 – 2003)

Intermediate General National Vocational Qualification in ICT – Halesowen College (2001 – 2002)