Jonathon Sankey

I’m currently available for employment in a quality role. I have included a CV that will outline my academic qualifications, workplace experience and the skills I can bring to your company.

As can be seen in my attached CV, I have years of customer service and admin experience in the workplace and academic qualifications that laid the groundwork. In previous roles I’ve provided administrative support to various financial departments, resolved sensitive disputes via electronic and verbal communication while respecting sensitive data. My roles have also demanded sound time management and the ability to be detail-orientated. Previous to this my Honours Degree in Business

Management and Administration provided an intricate understanding of relationship dynamics,

project management and data input.

At the start of 2019 I began to have symptoms of an illness that would eventually lead to long term hospitalisation and recovery. I have no issues expanding on this going forward but for now I would like to note that after regaining my strength I have focused on resharpening my academic skills. I have completed online courses including an accredited Microsoft Office 2016 Excel Advanced course and Bookkeeping and Accounting courses amongst others.

Now I’m confident I can commit to full time work and I’m determined to move forward so I can be an asset for your team.

I have the vocational expertise and life experience that match the vision and values of this company.

I’m a strong willed and resilient person inspired both by potential losses and gains as they both offer chances for growth. I’m eager to take these skills and apply them to advertised roles.

I am grateful that you would take the time to consider my application for the role and hope to hear from you in the near future.

Yours sincerely,

Jonathon Sankey

January 2024- March 2024 Specialist Customer Support Capital One

Trent House, Station St, Nottingham NG2 3HX

This role mainly encompasses assisting those in financial difficulty. Using empathy and strong communication skills I provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer has different circumstances so I manage each individual situation to help find a suitable outcome for them.

This includes offering payment plans and payment freezes, offering general debt advice and signposting customers to external mental health organisations.

2019- 2023 Medical Leave of Absence

Unable to work due to health reasons. As I became healthier I undertook some study to keep my skills up to date. I am more than happy to expand on my health issues if required.

January 2018-May 2019 Customer Service Advisor/Administrator Curo Transatlantic LTD

Hounds Gate, Nottingham NG1 7AB In this role I provide effective resolution to customer queries in an efficient and courteous manner. The queries would come from inbound and outbound calls in relations to a loan application or active loan. This could be troubleshooting an IT problem on their account, processing a payment and other general internal tasks.

There were also administrative tasks to complete including data inputting, resolving actions on accounts and logging complaints. Over time I’ve been cross-skilled into areas including Fraud enabling me to validate sensitive information including Bank Statements and ID documents. The role is office and team based.

November 2017-January 2018 Customer Service Specialist Firstsource/Capital One PLC

Trent House, Station St, Nottingham NG2 3HX

As part of a brand new department the team is tasked with resolving any problems account holders have with the new mobile app. As is often the case with new technology whenever customers had issues migrating to the new system we would help them over the phone. To resolve the issue we would look through the customer account and either manually solve the issue or guide them.

The team was also given various Admin duties including analysis of PPI documents and overseeing the accuracy of correspondence.

January 2017- October 2017 Customer Service Advisor Prolog PLC/British Airways

Sherwood Park, Annesley, Nottinghamshire, NG15 0DJ

Here you were required to resolve any flight issues to a satisfactory manner. As an example there was a worldwide computer glitch this summer causing all flights to be grounded. My team were responsible for analysing each compensation request and deciding the outcome; the amount of compensation, an apology letter or maybe just a note on the computer.

We would have to work in-line with the specific UK and EU legal criteria. The work would be completed using both computer systems and the telephone.

2015-16 University of Huddersfield

BA (Hons) Business Administration and Management (Top-up)

First Class/ 1.1 degree standard.