Customer service
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Hello there,
My name is Jordan-Lee, I am 19 years old and live in Ascot, Berkshire.
I would be honoured to receive a place in your company as I believe I am hard-working, determined, and enthusiastic. My drive and passion keeps me diligent and focused. I am a confident, independent individual however when required to cooperate with others, not only do I thrive best when working with a team, but my social skills come to hand.
I am undoubtedly sociable and bubbly, so meeting and working with new people easily becomes one of the best parts of the job for me. I adapt well to new surroundings as I moved over from South Africa, so I had to adjust pretty quickly, which shows I am willing to learn and try new things. Lastly, I love new experiences as I am always seeking new challenges and aspirations to push myself to the best I can be.
British Airways - Heathrow October 2022 to December 2022
I worked at Terminal 5 as a host whilst I awaited a new start date for cabin crew, as the referencing process was delayed.
However, in doing this job I’ve gained a bit more understanding of the airport and its operations as well as the clientele that one would work along side with during a flight.
Go Ape - Bracknell
March 2021 to September 2022
I worked at Go Ape in Bracknell part-timely. What I did as an instructor is most importantly ensuring that all the customers are safe and that they having the time of their lives. I was fully trained in this job, especially as I had to work with PPE.
I operated treetop activities, segways, as well as running the cabin for the day, all in which I had to undergo days of training for. As an instructor, you had to deliver a visual safety brief, fit a harness, demonstrate clearly how equipment is used, as well as observe and patrol customers to ensure they are safe. I had been taught the basics of first aid and fire evacuation procedures and had been a first responder to a serious accident involving a customer at site.
Miller & Carter - Chertsey October 2019 to October 2020
I worked at Miller and Carter in Chertsey. What I did at Miller and Carter was porter the food from the kitchen to the tables, polish cutlery/wine glasses, helped waitresses with cleaning/sterilising and preparing tables, as well as at the end of shift, helping the bar with cleaning up and getting everything ready for the next day, ensuring that all food/drinks are still safe to eat/drink and have been disposed of correctly.
ITV Studios - London May 2020 to May 2020
work experince (behind the scenes)
Joanne Chandler - Worcester Park February 2018 to August 2019
In this job, I was a hairdressers assistant, customer service and a receptionist all in one. I answered phone calls and made bookings, coloured, washed and styled hair, served beverages and snacks to clients, ensured that the salon was clean at all times, as well as (the most important part) ensuring that the client was happy, comfortable and that any enquiries or complaints they had, were dealt with.
Diploma of Higher Education in Forensic Science and criminal investigation
Richmond Upon Thames College - Twickenham
September 2020 to July 2022
Diploma of Higher Education in Level 3 Theatrical and Special Effects Media
Brooklands College Weybridge - Weybridge
September 2019 to June 2020
