Josco Varghese

Friendly, reliable and customer-focused professional with experience in airport ground handling, passenger service, customer support and person-centred care. Experienced in assisting people with different needs, communicating professionally, working as part of a team and maintaining high standards of safety and service. Previous airport experience with Qatar Airways and Cochin Airport has provided a strong understanding of airport operations, passenger handling and the importance of providing an efficient and positive customer experience.

Currently working as a Support Worker in the UK, developing excellent communication, patience, problem-solving and safeguarding skills. Seeking an Airport Passenger Support Assistant role where I can combine my airport and customer-service experience with my strong commitment to helping passengers.

Support Worker at Avenues Group (2024-02 – Present)

• Provide person-centred support while promoting dignity, independence and choice.
• Communicate effectively with individuals, colleagues, families and other professionals.
• Support people with different physical, emotional and communication needs.
• Remain calm and professional during challenging or unexpected situations.
• Follow health and safety, safeguarding and organisational procedures.
• Complete accurate daily records and communicate important information to colleagues.
• Work effectively as part of a multidisciplinary team.
• Assist individuals safely with daily activities while maintaining dignity and independence.

Care Assistant at HC-One Ashgrove (2022-03 – 2022-05)

• Provided person-centred care and support while maintaining dignity and respect.
• Assisted residents with daily living activities and mobility needs.
• Communicated professionally with residents, families and colleagues.
• Followed health and safety, safeguarding and infection-control procedures.
• Maintained accurate care records and reported concerns appropriately.
• Worked effectively as part of a busy care team.

Ground Handling Agent – GHA1 at Qatar Airways (2019 – 2020)

• Assisted with airport ground handling operations in a busy international airport environment.
• Supported efficient passenger and airport service operations.
• Worked closely with colleagues to maintain smooth and timely airport processes.
• Communicated professionally with passengers and airport staff.
• Followed airport safety, security and operational procedures.
• Worked effectively under pressure while maintaining a high standard of service.

Assistant Accountant at Hamilton Residency (2020 – 2021)

• Provided professional customer service to residents and visitors.
• Maintained accurate records and handled confidential information.
• Communicated effectively with customers and colleagues.
• Managed administrative responsibilities accurately and within deadlines.

Care Assistant at Fremantle Trust (2023-02 – 2023-12)

• Provided respectful and person-centred support to individuals.
• Assisted people with daily activities while promoting independence.
• Communicated clearly with individuals, families and colleagues.
• Followed health, safety, safeguarding and organisational procedures.
• Maintained accurate documentation and professional records.

Home Care Assistant at Radfield Home Care (2022-09 – 2023-01)

• Provided high-quality support to individuals in their homes.
• Developed strong communication and interpersonal skills.
• Assisted individuals safely while maintaining dignity and respect.
• Managed responsibilities independently and reliably.

Home Care Assistant at Apple-by Care (2022-05 – 2022-08)

• Supported individuals with daily living activities.
• Provided compassionate and professional customer-focused support.
• Followed care plans, safety procedures and organisational policies.
• Maintained confidentiality and accurate records.

Ground Handling Agent at Cochin International Airport (2017 – 2018)

• Gained hands-on experience within an airport environment.
• Supported ground handling and passenger-related operations.
• Assisted passengers and communicated with airport staff.
• Worked according to airport operational and safety procedures.
• Worked effectively in a busy, time-sensitive environment.

International MBA – Buckinghamshire New University (2022 – 2024)

Bachelor of Business Administration in BBA – University of Madras (2019)