Chief Operating Officer
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Board-level Chief Operating Officer with more than twenty years' experience leading organisational transformation, operational excellence and commercial growth across complex multi-site organisations in healthcare, retail, hospitality and property.
Officer of Silkor, an international healthcare organisation operating more than twenty centres across multiple countries, with executive responsibility for Finance, Human Resources, Procurement, Information Technology, Marketing and Country Operations. Extensive experience translating strategic vision into operational delivery through financial stewardship, organisational redesign, governance, digital transformation and high-performing leadership teams. Recognised for leading organisations through periods of significant change, delivering sustainable performance improvement while strengthening culture, accountability and customer experience.
Experienced in overseeing major capital developments, estate improvements, business continuity and strategic partnerships across private, charitable and public interest environments. Alongside executive leadership responsibilities, serves as Trustee of Catholic Care (Diocese of Leeds), providing strategic oversight, governance, safeguarding assurance and organisational stewardship. Currently completing an MBA in Public Sector Management at the University of York, specialising in organisational strategy, governance and public value.
Chief Operations Officer at Silkor (2024-01 – Present)
Executive responsibility for operational leadership across an international healthcare organisation operating more than twenty centres across multiple countries. Reporting to shareholders and executive leadership with accountability for Finance, Human Resources, Procurement, Information Technology, Marketing, Facilities and Country Operations.
Operations Director at HSTCO (2018-01 – 2024-12)
Led operations across eleven department stores employing over 300 colleagues, with executive accountability for operational performance, HR, procurement, customer experience, marketing, compliance, financial planning and digital transformation.
Operations and Managing Director at Davidsons and Jowe Ltd International (2003-01 – 2018-12)
Directed commercial operations, property development and hospitality businesses across multiple sectors with responsibility for strategic planning, operational delivery, procurement, capital investment and organisational growth.
MBA in Public Sector Management – University of York
International Organisations Management – University of Geneva
Analytics in Healthcare Management and Administration – Northeastern University
Managing the Company of the Future – University of London and London Business School
Marketing (Omni Channel) – Wharton School, University of Pennsylvania
Adult Social Care – Cambridge Regional College
Higher Diploma in Design Technology – York College University
Business Management – York College University
