Joseph Eid

Board-level Chief Operating Officer with more than twenty years' experience leading organisational transformation, operational excellence and commercial growth across complex multi-site organisations in healthcare, retail, hospitality and property.

Currently Chief Operating

Officer of Silkor, an international healthcare organisation operating more than twenty centres across multiple countries, with executive responsibility for Finance, Human Resources, Procurement, Information Technology, Marketing and Country Operations. Extensive experience translating strategic vision into operational delivery through financial stewardship, organisational redesign, governance, digital transformation and high-performing leadership teams. Recognised for leading organisations through periods of significant change, delivering sustainable performance improvement while strengthening culture, accountability and customer experience.

Experienced in overseeing major capital developments, estate improvements, business continuity and strategic partnerships across private, charitable and public interest environments. Alongside executive leadership responsibilities, serves as Trustee of Catholic Care (Diocese of Leeds), providing strategic oversight, governance, safeguarding assurance and organisational stewardship. Currently completing an MBA in Public Sector Management at the University of York, specialising in organisational strategy, governance and public value.

Chief Operations Officer at Silkor (2024-01 – Present)

Executive responsibility for operational leadership across an international healthcare organisation operating more than twenty centres across multiple countries. Reporting to shareholders and executive leadership with accountability for Finance, Human Resources, Procurement, Information Technology, Marketing, Facilities and Country Operations.

• Led organisation-wide transformation improving operational resilience, governance and organisational effectiveness.
• Directed financial planning, resource allocation and operational performance across multiple international business units.
• Executive sponsor for digital transformation, introducing AI-enabled reporting, business intelligence and performance dashboards.
• Led procurement strategy and supplier negotiations, improving commercial performance and operational efficiency.
• Directed refurbishment and modernisation programmes across multiple sites.
• Strengthened governance, compliance, business continuity and organisational risk management.
• Introduced new operating models supporting organisational growth, customer experience and commercial sustainability.
• Worked closely with executive leadership on strategic planning, organisational design and long-term business development.

Operations Director at HSTCO (2018-01 – 2024-12)

Led operations across eleven department stores employing over 300 colleagues, with executive accountability for operational performance, HR, procurement, customer experience, marketing, compliance, financial planning and digital transformation.

• Delivered significant improvements in operational performance, profitability and customer satisfaction across the retail estate.
• Designed KPI-led management frameworks improving executive visibility and organisational performance.
• Successfully led organisational response to COVID through rapid transition to e-commerce while maintaining business continuity.
• Directed flagship store development, delivering one of the organisation's highest-performing locations.
• Led procurement strategy, supplier negotiations and operational planning across multiple business functions.
• Built and developed senior leadership teams while embedding a culture of accountability and continuous improvement.
• Worked closely with ownership on strategic planning, investment decisions and long-term organisational growth.

Operations and Managing Director at Davidsons and Jowe Ltd International (2003-01 – 2018-12)

Directed commercial operations, property development and hospitality businesses across multiple sectors with responsibility for strategic planning, operational delivery, procurement, capital investment and organisational growth.

• Delivered Bayview 667, a luxury twenty-four apartment residential development, on schedule and within budget.
• Led significant refurbishment and redevelopment projects across hospitality and commercial properties.
• Negotiated major supplier contracts improving financial performance and operational efficiency.
• Successfully transformed underperforming hospitality businesses into sustainable profitable operations.
• Managed complex stakeholder relationships across commercial, professional and community environments.

MBA in Public Sector Management – University of York

International Organisations Management – University of Geneva

Analytics in Healthcare Management and Administration – Northeastern University

Managing the Company of the Future – University of London and London Business School

Marketing (Omni Channel) – Wharton School, University of Pennsylvania

Adult Social Care – Cambridge Regional College

Higher Diploma in Design Technology – York College University

Business Management – York College University