Josephine Simpson

I am a motivated and adaptable Supply Chain professional with a Degree Apprenticeship in Supply Chain Management and experience across logistics, transport planning, warehouse operations, and hospitality. I have developed strong skills in coordinating operations, improving processes, managing documentation, and working with multiple stakeholders to deliver efficient solutions. I have experience in transport scheduling, capacity planning, compliance, freight forwarding, warehouse administration, and production planning.

I have created and implemented SOPs, supported uninterrupted production through effective planning, resolved operational issues, and trained colleagues on systems and processes. Alongside my supply chain background, I have built strong customer service, leadership, and communication skills through hospitality roles including bartending, shift running, events, and retail. I am highly organised, adaptable, and confident working independently or as part of a team in fast-paced environments.

I am passionate about travel and experiencing new cultures, which has strengthened my independence, adaptability, and ability to embrace new challenges. I bring a positive attitude, a strong work ethic, and a continuous improvement mindset to everything I do.

Bartender at T&R Pub Group Ltd (2026-07 – Present)

• Provided friendly and efficient bar service in a fast-paced hospitality environment, ensuring customers received a positive experience.
• Prepared and served a wide range of alcoholic and soft drinks while maintaining quality and presentation standards.
• Managed customer orders, payments, and cash/card transactions accurately.
• Maintained a clean, organised, and well-stocked bar area throughout service.
• Assisted with opening and closing procedures, including setup, cleaning, stock checks, and securing the bar at the end of shifts.
• Worked effectively as part of a team to deliver smooth service during busy periods and events.
• Built strong customer relationships through excellent communication and a welcoming attitude.
• Followed health and safety, hygiene, and licensing requirements at all times.
• Supported other areas of the venue when required, including table service and general hospitality duties.

Capacity Load and Compliance Specialist at Nestlé (2025-02 – Present)

• Managed transport capacity planning and compliance activities to ensure efficient utilisation of resources and smooth logistics operations.
• Monitored transport schedules, identified capacity constraints, and worked with internal teams and suppliers to implement effective solutions.
• Analysed workload and operational data to support decision-making and improve delivery performance.
• Ensured transport operations met customer requirements, legal standards, and company compliance procedures.
• Coordinated with carriers, logistics teams, and stakeholders to resolve issues and minimise operational disruption.
• Maintained accurate records, reports, and documentation to support performance tracking and continuous improvement.
• Investigated compliance gaps and supported corrective actions to improve processes and reduce risk.
• Used planning systems and data analysis to identify opportunities for efficiency improvements and cost savings.
• Built strong relationships across supply chain teams, balancing operational priorities with customer and business needs.

Bartender at Broken Bridge Ltd (2025-07 – 2026-06)

• Served alcoholic and non-alcoholic drinks while delivering excellent customer service in a busy pub environment.
• Worked independently to manage the bar during quieter shifts, ensuring smooth and efficient service.
• Opened and closed the bar, including cleaning, restocking, and preparing for the next shift.
• Handled cash and card transactions accurately, balanced tills, and completed end-of-shift cashing up.
• Maintained high standards of cleanliness, hygiene, and licensing compliance.
• Monitored stock levels, restocked fridges and bar supplies, and reported shortages.
• Checked identification and promoted responsible alcohol service.
• Supported the wider team by assisting with waiting tables, food service, and pot washing when required.
• Built positive relationships with customers, handled queries professionally, and resolved issues calmly.
• Worked effectively under pressure during busy service periods while maintaining speed and accuracy.

Supply Chain Apprentice at Schneider Electric (2021-03 – 2024-12)

Completed a Supply Chain Degree Apprenticeship, gaining experience across warehouse administration, planning, logistics, and production support functions.

• Managed administration for an entire warehouse section, ensuring accurate documentation, efficient processes, and smooth day-to-day operations.
• Created and implemented 10+ Standard Operating Procedures (SOPs), improving process consistency, compliance, and knowledge sharing across teams.
• Coordinated third-party logistics activities and maintained accurate warehouse and transport documentation.
• Supported downstream production planning by managing 20+ Kanban orders, ensuring materials were available to maintain uninterrupted production.
• Identified and resolved planning system issues, including COGIS-related challenges, improving data accuracy and operational efficiency.
• Collaborated with warehouse, production, and supply chain teams to improve workflow and resolve supply issues.
• Trained and supported a new Production Planner, providing guidance on systems, processes, and daily planning activities.
• Developed strong analytical, organisational, and problem-solving skills through continuous improvement projects and operational support.

Shift Runner at TNL INNS Ltd (2021-07 – 2024-04)

• Led shifts within a busy hospitality environment, ensuring smooth day-to-day operations and high standards of customer service.
• Took responsibility for opening and closing procedures, including staff preparation, cash handling, stock checks, and securing the venue.
• Coordinated team members during service, allocating tasks and supporting colleagues to maintain efficiency during busy periods.
• Managed customer queries and complaints professionally, resolving issues quickly to ensure a positive experience.
• Trained and supported new team members, helping them understand service standards, procedures, and responsibilities.
• Monitored stock levels, completed restocking, and reported shortages or operational issues when required.
• Ensured compliance with health and safety, food hygiene, and licensing requirements.
• Assisted with bar service, table service, and general venue operations while maintaining a high standard of service.
• Worked independently when required, making decisions to keep service running effectively.

Various Roles at Various (2017-08 – 2021-02)

• Worked across a variety of hospitality roles including waitress, bartender, food preparation, and event staff, adapting quickly to different environments and customer requirements.
• Delivered high-quality customer service in both restaurant and bar settings, ensuring guests received a positive and efficient experience.
• Took customer orders, served food and beverages, and managed payments accurately using cash and card systems.
• Prepared sandwiches and food items while maintaining high standards of hygiene, presentation, and food safety.
• Supported bar operations including drink preparation, stock replenishment, cleaning, and maintaining an organised service area.
• Assisted with events by providing front-of-house support, managing guest needs, and helping ensure smooth service delivery.
• Worked effectively in fast-paced environments, prioritising tasks during busy periods while maintaining attention to detail.
• Communicated professionally with customers and team members to resolve queries and provide excellent service.
• Followed health and safety procedures, food hygiene standards, and licensing requirements.
• Demonstrated flexibility by supporting different areas of hospitality depending on business needs.

Temporary Sales Assistant at Decker's UGG (2016-09 – 2017-07)

• Provided excellent customer service in a fast-paced retail environment, assisting customers with product selection and purchase decisions.
• Supported sales activities by engaging with customers, understanding their needs, and recommending suitable products.
• Processed transactions accurately using point-of-sale systems, handling cash and card payments.
• Maintained high standards of store presentation, including merchandising, stock replenishment, and keeping displays organised.
• Assisted with deliveries, stock management, and inventory checks to ensure products were available for customers.
• Worked effectively as part of a team during busy seasonal periods, adapting quickly to changing priorities.
• Built positive customer relationships through strong communication, product knowledge, and a friendly approach.
• Supported promotional activity and maintained brand standards to deliver a premium shopping experience.

Bachelor's degree in Supply Chain Management – Leeds Trinity University (2021-03 – 2024-12)

Certificate of higher education in Business – York College (2016-09 – 2018-06)

Extended Level 3 Diploma – Tadcaster Grammar School (2011-09 – 2016-06)

GCSE – Tadcaster Grammar School (2011-09 – 2016-06)