Business development specialist
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I’m a friendly and hard-working person with experience in customer service and sales in busy, fast-paced environments. I’ve worked in the food and drink industry, at Tesco Extra, and in a telemarketing role on behalf of Vodafone. While I’ve learned a lot from sales, I’ve realised it’s not the right fit for me, and I’m now looking for a customer service role where I can use my people skills to help customers and make their experience better. I’m keen to learn, reliable, and ready to bring energy and commitment to a new team.
Astute Limited:
2025 [Full Time]
· Conduct outbound calls to potential customers to promote Vodafone products and services.
· Maintain detailed records of customer interactions and sales activities in the CRM system.
· Manage and nurture pipeline opportunities
· Achieve weekly and monthly sales KPIs set by the management.
· Provide accurate information about Vodafone products, services, and promotions to potential customers.
· Participate in training sessions to stay updated on Vodafone product knowledge and sales techniques.
· Adhere to company policies and procedures, ensuring compliance with industry regulations.
Tesco:
2024 – 2025 [Full Time]
· Provided personalised shopping experiences for customers, fulfilling their grocery orders with attention to detail and individual preferences.
· Accurately selected and gathered products from store shelves, ensuring quality, freshness, and adherence to customer specifications.
· Utilised mobile devices and in-store technology to efficiently navigate the store, track orders, and communicate with customers.
· Maintained a high level of customer satisfaction through proactive communication, timely order delivery, and a friendly and helpful demeanour
· Ensured accurate order fulfilment and maintained a high level of accuracy in item selection and quantity.
· Adhered to all company policies and procedures, including food safety and hygiene regulations.
· Contributed to a positive and productive team environment by assisting colleagues and maintaining a clean and organised workspace.
· Effectively managed time and prioritised tasks to meet deadlines and ensure timely order delivery.
· Provided excellent customer service, resolving any issues or concerns promptly and professionally.
Papa Johns:
2023 – 2024 [Part-time]
· Taking orders over the phone and counter.
· Maintaining store cleanliness.
· Stocking preparation areas.
· Upholding hygiene standards.
· Working as part of a team assigned to different workstations, including pizza making.
· Excellent verbal communication.
· Providing top-notch customer service both face-to-face and over the phone.
· Helping with tasks as required.
The Navigator (Front of house) part of TRG:
2023 [Short Term Contract]
Located in Bournemouth Airport.
· Warmly welcoming guests and providing excellent service.
· Making menu recommendations.
· Inform the kitchen and waiting staff about allergies, food requirements, complaints, or changes to orders.
· Maintaining a positive attitude in a fast-paced airport environment.
· Ensuring cleanliness and presentation of the restaurant.
· Clean tables and other surfaces promptly.
· Flexibility for early airport shifts.
· Studied at Bournemouth & Poole College
· Studied at Glenmoor and Winton Academies
