Jude Adekoya

I'm an IT and Software support Engineer who combines strong technical knowledge with a customer-focused approach. My experience covers end-user support, application development, and cloud platforms, and I'm known for diagnosing issues quickly and keeping systems running reliably. I've worked in Agile teams, delivered SQL-based insights for the business, and regularly communicated with stakeholders to turn technical solutions into real, usable outcomes.

IT Engineer - CDW

Nominated for Associate of the Month for staying calm under pressure and maintaining high standards during staff shortages.

• Diagnosed and fixed faults on laptops, desktops, and peripherals in a busy workshop environment
• Built and configured devices to client specifications
• Carried out upgrades, patching, and software installations to keep systems secure and reliable
• Managed IT assets so equipment was always tracked and ready for deployment
• Worked across multiple ticketing systems to organise and prioritise workload
• Liaised with vendors and internal teams to make sure repairs and deliveries stayed on schedule
• Followed strict data security processes when handling sensitive devices

Software Engineer - DELOITTE

• Supported Windows-based applications, troubleshooting problems and guiding users through solutions
• Developed and enhanced web and mobile apps using OutSystems as part of an Agile scrum team
• Investigated and fixed bugs and contributed to new features
• Used SQL to manage data, handle access requests, and produce reports for the business
• Carried out testing and debugging using C#, JavaScript, and Python
• Worked with AWS and Jenkins to support cloud and deployment processes
• Created clear documentation so solutions could be easily understood and supported

Assistant of Cybersecurity functions - REDYFNE

• Helped introduce internal security processes and promote better security awareness
• Supported ISO 27001 compliance work
• Assisted with keeping systems up to date and improving incident response readiness

Customer Care Advisor - WOVEN (South Staffs Water)

• Supported customers across phone, email, and live chat
• Advised on account security and protecting personal data
• Worked with technical teams to make sure issues were resolved quickly
• Consistently met service and satisfaction targets

Customer-Facing Roles - Multiple

(2018-02 - 2023-01)

UNiDAYS • Evri • Utility Warehouse • NHS Interact • Redyfne. These roles built my confidence in handling high volumes of queries, working with sensitive data, and staying calm when dealing with complex or emotional situations.

MSc - Computer Science with Cybersecurity - University of Sunderland (2024-12)

BSc (Hons) - Computer Systems & Networking - Nottingham Trent University (2023-06)

Extended Diploma in IT - IT - West Kent College

GCSEs - English (B), Maths (C), Science (C)