Julia Polak

Experienced operations and events professional with a creative background, with five years' progression within a high-volume hospitality business, seeking to transition into gallery and arts administration. Skilled in visitor experience, event coordination, team leadership and creative project delivery, with a Fine Art background and a genuine passion for contemporary art and cultural engagement.

Assistant Manager at Young's Pubs (2021-01 – Present)

Progressed from entry-level hospitality to management within five years

• Lead and motivate a team of around 30 staff in one of the highest performing venues in the company
• Help oversee operations for a venue generating approximately £70,000 - £100,000 weekly revenue with close to 1,000 bookings on peak Saturdays
• Coordinate private events and large bookings while maintaining exceptional visitor experiences
• Resolve customer concerns professionally in a fast-paced environment
• Create and manage venue social media content and promotional campaigns
• Design menus, permanent and seasonal, and contribute creative artwork throughout the venue
• Assisted with redesigning outdoor and indoor spaces to improve customer experience
• Health & Safety, Food Hygiene and First Aid certifications
• Collaborate with senior management to deliver seasonal campaigns and venue improvements

Art and Design Extended Diploma in Art and Design – Richmond upon Thames College (2015-01 – 2018-01)

GCSE in English and Mathematics – Richmond upon Thames College (2015-01 – 2018-01)