Junior

Motivated and organised Business Management T Level graduate with administrative experience gained through the Department for Work and Pensions (DWP) and customer service experience in retail and hospitality. Confident in using Microsoft Office, day-to-day administrative tasks and professional communication with colleagues and customers. I enjoy working in a team, solving problems and I take pride in my work.

I am eager to continue developing my skills in an office environment where I can make a positive contribution while building a long-term career.

Business Administration T Level Industry Placement at Department for Work and Pensions (DWP Digital) (2025-09 – 2026-06)

Supported multiple teams across DWP Digital, including Business Services, Channels and IT Support, providing administrative assistance and contributing to day-to-day operations.

• Led a team project to redesign a SharePoint site used by approximately 250 employees, acting as Project Manager to coordinate tasks, monitor progress and deliver the project on schedule.
• Successfully managed and completed an additional project, ensuring both projects met agreed deadlines and objectives.
• Produced and maintained professional documents, spreadsheets and presentations using Microsoft Word, Excel and PowerPoint.
• Used Microsoft Outlook and Teams to communicate with colleagues, organise meetings and collaborate across departments.
• Carried out data entry, maintained accurate records and supported document management.
• Conducted research and gathered information to support projects and improve business processes.
• Worked with confidential information in line with organisational procedures and data protection requirements.
• Demonstrated strong organisation, problem-solving and communication skills while working in a professional office environment.

Store assistant at Home Bargains (2026-06 – Present)

• Provide friendly and professional customer service, responding to customer queries and assisting with requests.
• Operate tills accurately, processing cash and card payments while maintaining attention to detail.
• Complete stock replenishment and maintain organised, well-presented shelves in line with company standards.
• Work effectively in a busy environment, prioritising tasks and adapting to changing demands throughout the day.
• Follow company procedures and maintain high standards of accuracy, organisation and customer service.
• Communicate effectively with colleagues to support the smooth day-to-day running of the store.
• Handle tasks efficiently while maintaining a professional and helpful approach with customers and colleagues.

Front of house staff at The Fish Factory (2024-09 – 2025-09)

• Delivered friendly and professional customer service in a busy, fast-paced environment.
• Processed customer orders accurately in person and over the phone.
• Operated the till, handling cash and card payments with accuracy.
• Responded to customer enquiries and resolved issues in a professional manner.
• Prepared drinks and assisted with food preparation to support the kitchen team during busy periods.
• Packed customer orders accurately for collection and takeaway.
• Restocked supplies and maintained stock levels to support daily operations.
• Maintained high standards of cleanliness and hygiene in line with food safety procedures.
• Worked effectively as part of a team to ensure the smooth running of the business.

Business Management T Level in Business Management – Blackpool and the Fylde college (2024-09 – 2026-06)

GCSEs – St George's School