Justin H-A

Accomplished Operations and General Manager with 20+ years of experience in hospitality, leisure management, and micromobility services.

Operations ManagementFinancial LeadershipTeam DevelopmentProject ManagementContract ManagementH&S ComplianceCustomer ExperienceMarketing & PRFacilities Management

Track record of driving operational excellence, improving financial performance (12% EBITDA increase), and enhancing customer experience (NPS >50). Experienced in managing multi-million-pound operations, leading large teams (250+), and implementing strategic initiatives.

Education:

• CIM Diploma (2002-2003)
• BA Leisure Studies (1993-1995)
• HND Business & Finance (1990-1992)Professional Certifications:
• IOSH Managing Safely (2021)
• First Aid at Work (2020)
• Legionella Control Cert. (2020)