Justyna Rozycka

Operational professional with over five years’ experience supporting signalling operations in Network Rail’s safety-critical environment. Manage rosters for signalling staff, resolving short notice changes in real time and ensuring compliance with working time regulations and fatigue limits. Calm, accurate and decisive under pressure, with a clear, professional communication style when working with operational managers and frontline staff.

Motivated to progress into an Incident Controller role within a fast-paced Control environment, applying my decision-making, problem solving skills and operational knowledge to support safe railway operations. Committed to continued professional development as a member of CIRO and Women in Rail.

Roster Clerk - Network Rail - Glasgow

(2021-04)

• Manage rosters for over 70 signalling staff across three areas, working to National Rostering Principles, priority orders and company standards using the Corporate Rostering Tool.
• Respond to short notice changes in real time, liaising directly with all affected staff and line managers to confirm cover and resolve roster enquiries.
• Manage and analyse fatigue data, making sure rosters comply with working time regulations, escalating concerns to operational managers to support safe working and compliance.
• Act as a point of contact for staff and local operation managers.
• Cross-check roster data with local operational managers and arrange cover for sickness, annual leave, training, medical examinations and interviews.
• Maintain leave records and adapt quickly to new systems and processes.
• Validate roster data through pre- and post-payroll interface checks and submit late-notice payroll amendments accurately.

Human Resources Officer - Loganair - Glasgow

(2019-05 - 2021-04)

• Managed pilot and cabin crew recruitment activity
• Maintained accurate employee records on HR systems in line with GDPR and company policy.
• Coordinated interviews, onboarding and pre-employment checks.
• Liaised with candidates, agencies and external providers throughout the recruitment process.
• Drafted and issued offer letters, contracts and employment documentation.
• Acted as a first point of contact for newly appointed staff and recruitment enquiries.

Crewing Officer - Air Charter Scotland - Glasgow

(2018-09 - 2019-04)

• Managed crew rosters in line with EASA regulations and company operational procedures.
• Coordinated short-notice changes caused by sickness and crew unavailability.
• Monitored compliance records, including training, and medical requirements.
• Managed and analysed fatigue and Flight Time Limitation reports.

Flight Attendant - Etihad Airways - Abu Dhabi

(2016-04 - 2018-08)

• Maintained passenger safety in a highly regulated, safety critical environment.
• Responded calmly and effectively to onboard emergencies and unexpected situations.
• Followed safety and emergency procedures, communicating clearly with flight deck and cabin crew.
• Worked closely with colleagues to deliver service during both normal and disrupted operations.
• Delivered high standard of customer service to a diverse range of international passengers.
• Carried out pre- flight and post safety checks in line with aviation regulations.
• Maintained a current knowledge of safety, first aid and security procedures through recurrent training.
• Adapted quickly to changing schedules, time zones and shift patterns while maintaining performance.

Admin Assistant - Deck-Rite Group Ltd - Glasgow

(2011-11 - 2016-04)

• Delivered customer service, handling enquiries and complaints professionally and resolving issues promptly.
• Prepared, filed and organised documentation and correspondence.
• Maintained accurate customer and company records using IT systems.
• Worked with colleagues across departments to ensure requests were completed on time.

Certificate of Higher English for Speakers of Other Languages, A Grade - Clyde College, Glasgow

GCSE/ A levels - Poland