Kacey Bould

I am a talented and ambitious individual with a strong attitude in customer service. I am use to working in teams and have excellent time management skills. I also work really well on my own and being independent. I believe that I work hard to achieve all my goals, and at the same time I'm a very honest individual. I enjoy meeting new people and helping them where I can. I also have the capability to work independently and calmly in stressful situations.

Receptionist/Care Coordinator/Apprenticeship team leader - Biddulph Doctors

(2021-01 - 2024-01)

• Liaising with patients over the telephone and face to face
• Working with the medical professionals and assisting my medical colleagues within the practice with daily duties
• Build knowledge on management responsibilities including how to support and develop team members as well as maintain key relationships
• Helped them to settle in, understand their learning and development needs and support them to preform well in their role
• Dealing with telephone, face to face and electronic enquiries
• Booking and amending patient appointments and home visits
• Contacting patients to provide information from the clinical team
• Assisting patients to access our services and those available in the wider community

Retail Assistant - Matalan

(2021-01 - 2022-06)

• Passionate about serving customers, building professional relationships, and continually supported sales
• Handled cash
• Maintained focus in stressful situations
• Worked hard to achieve all targets
• Assisted in displays in the shop
• Made sure the shop was clean and presentable at all times
• Assessed customers needs through open and targeted communication
• Recommending appropriate outcomes

English Language - Haywood Academy

English Literature - Haywood Academy

Mathematics - Haywood Academy