Customer Service Manager
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A dedicated and results-orientated Customer Service Manger with a proven track record of 30 years delivering exceptional customer service & experience. Seeking a challenging role in a progressive company where I can contribute my expertise, excel at managaing teams and drive customer satisfactionto new heights.
Having 30 years experience in customer service working with many departments including, operations, logistics, marketing, planning to name but a few. I am a diverse Manager who can adapt to many different areas in a buisness. I project manage and look at implementation of new systems and training, whether this be new phone systems, CRM and standard operating procedures I would class myself as a dynamic manager who can hold my hats.
Working with a variety of Customer and account managing ensuring their experience is key to success.
JEM, WAVE by McKinsey, ISO9001, SOX Compliance and controls check and sign off's, CRM - Salesforce
