Kai Ward
Motivated and reliable professional with experience in customer service, hospitality and fast-paced environments, with strong communication skills and a willingness to learn and develop new skills.
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About
Motivated and reliable individual with hands-on experience across front-of-house, barista service, and kitchen environments. I am customer-focused, hardworking, and calm under pressure, with a strong ability to work independently and as part of a team. Having worked in fast-paced hospitality settings, I have developed excellent communication skills, attention to detail, and a strong work ethic.
I take pride in delivering high-quality service, maintaining high standards, and contributing positively to the overall customer experience.
Experience
Waiter at The Royal Court Hotel
- Delivered friendly, professional table service to guests in a hotel dining environment.
- Took food and drink orders accurately and ensured timely service.
- Provided a high standard of customer care, responding to guest needs and requests.
- Worked closely with kitchen and front-of-house teams to ensure smooth service.
- Maintained a clean and organised dining area in line with venue standards.
Apprentice Chef at The Queen and Castle Pub – Kenilworth
- Supported the preparation and service of fresh, high-quality dishes in a busy kitchen environment.
- Assisted senior chefs with food preparation, plating, and service during peak periods.
- Maintained high standards of food hygiene, cleanliness, and health & safety at all times.
- Managed stock rotation and assisted with basic stock control.
- Developed strong time management skills while working efficiently under pressure.
Barista / Café Assistant at Train Station Café – Kenilworth
- Independently opened and closed the café, managing all daily operations.
- Prepared and served a range of hot and cold drinks to a high standard.
- Handled cash, card payments, and daily till reconciliation.
- Managed customer service independently during shifts, ensuring a welcoming environment.
- Maintained cleanliness, food safety, and stock levels throughout the day.
Education
Music Performance and Production Diploma in Music – Warwickshire College – Leamington (2023-07)