Kakei Fok

Ops Executive: Ensure safe and efficient cargo operations while maintaining high standards and reliable performance Sales Executive: Negotiate rates, and manage customer contracts to meet sales targets, identify and secure new air freight business.

Cargo Sales / Ops Executive at China Southern Airline Ltd (2025-11 – Present)

• Ops Executive: Ensure safe and efficient cargo operations while maintaining high standards and reliable performance
• Sales Executive: Negotiate rates, and manage customer contracts to meet sales targets, identify and secure new air freight business.

Pharmacy Dispenser at Monkton Pharmacy (2025-06 – 2025-10)

• Preparing and dispensing prescription medication accurately
• Checking dosages, maintaining patient records, managing stock levels and providing clear information to patients

Customer Service Adviser at Chisholm Hunter Ltd (2020-10 – 2025-06)

• Maintaining strong client relationship
• Assisting clients with inquiries, purchase, repairs and after-sales support

Product Sales Manager at DFS Group Limited (2015-07 – 2018-01)

• Develop and execute regional or territory sales plans to hit revenue targets and key performance indicators (KPIs)
• Managing inventory, analyzing sales performance and training staffs

Fashion Advisor at Chanel (Wynn Palace) (2014-07 – 2014-12)

• Achieve assigned sales targets by maintaining the highest standards of luxury service, providing expert and consistently managing post-sale client follow-up.
• Ensure operational excellence & teamwork, proactively assisting management, and fostering a collaborative team environment.

Retail Sales Clerk at Walt Disney World (2012-07 – 2013-01)

• Provide exceptional guest service
• Operating computerised point-of-sale system, restocking merchandise and maintaining store environment.

Master's Degree in MSc International Business Management – Bournemouth University (2018)

Bachelor's Degree in Tourism Retail and Marketing Management – Macau University of Tourism (2015)

International exchange program in Business & Management Studies – Hanze University of Applied Sciences (2014)

Global Engagements Special Academic Program – Florida State University (2012)