Restaurant Manager - Hen & Chicken
(2024-02)
Oversee both front of house and back of house activities, ensuring that all areas of the restaurant function run efficiently, includes managing shop floor and kitchen staff, monitoring service quality, and addressing any operational issues that occur.
- Managing 30-35 members of staff.
- Seating 350 guests on a daily basis including weekends.
- Ensure that all customers receive high quality food and beverage service, involves training staff on service standards, monitoring customer happiness, and implementing new processes based on feedback.
- Responding to complaints or issues from customers. This includes investigating the problem, finding a solution, and ensuring the customer leaves satisfied.
- Recruit, train, supervise, and ensure restaurant staff are maintaining high standards, includes conducting regular performance reviews, providing feedback, and addressing any performance issues.
- Create and manage work schedules to ensure that the restaurant is adequately always staffed, involves balancing staff availability with the restaurant needs and ensuring that shifts are covered.
- Maintain adherence to health, safety, and sanitation regulations, includes conducting regular inspections, ensuring that all staff are trained on compliance standards, and addressing any issues that occur.
- Monitor costs and identify opportunities to reduce waste and improve efficiency. This includes managing inventory, negotiating with suppliers, and implementing cost reductions measures.
- Suggest and implement ways to improve the restaurant's products, reputation and customer experience, includes developing marketing ideas, organising events, and ensuring that the restaurant's dynamic and decor remain in quality.
Transport Manager - Fire Glass UK
(2023-07 - 2024-02)
- Plan, coordinate, and monitor daily transport operations to ensure timely deliveries and collections.
- Liaise with production, warehouse, and sales teams to align transport schedules with customer requirements and manufacturing timelines.
- Organise and assign routes for drivers, ensuring compliance with safety regulations and transport laws.
- Track and monitor the movement of vehicles and goods using fleet management systems or GPS.
- Complete back loads to demonstrate cost savings which ensured business needs were met.
- Maintain accurate transport records, including delivery documentation, driver logs, and compliance paperwork.
- Ensure glass products are loaded, secured, and transported safely to prevent damage.
- Manage relationships with third-party transport providers and negotiate service contracts where applicable.
- Monitor fuel usage, vehicle maintenance schedules, and assist in controlling transport costs.
- Respond promptly to delivery delays or emergencies and implement contingency plans.
- Enforce health and safety standards, especially related to the handling and transport of fragile glass materials.
- Assist in continuous improvement initiative enhance transport efficiency and reduce operation downtime.
Transport Planner - Pentalver
(2022-05 - 2023-07)
- Co Ordinating 45-day drivers and 40 Night drivers including subcontractors this includes time sheets, trailer check sheets, job description sheet, handing and collecting keys when drivers arrive back on site as I am on Front Desk on site.
- Check for outstanding containers that need to be collected to take to the train or lifted off on site, so trailers are empty to complete daily jobs.
- Plan drivers daily run 24 hours after they are published so they meet deadlines and times on the day.
- Making sure drivers are arriving in on time so the jobs that have been planned in their ETAs are met.
- Checking web fleet on an hourly basis to track vehicles and drivers.
- Setting up night drivers either to complete dock runs or train runs.
- Booking in drivers VBS's either for site, the train or docks when requested.
- Managing up to 60/70 bookings alone.
- Daily admin duties and answering phone calls.
- Managing and maintaining changes to daily runs if drivers are running behind on jobs to complete site runs.
Transport Planner/Co-Ordinator - 2 Sisters Food Group
(2016-10 - 2022-05)
- Plan and manage transport activities across two sites, ensuring efficient coverage
- Oversee the scheduling and coordination of over 60 vehicles, varying based on site orders
- Develop solutions to address congestion and other logistical encounters
- Strategically plan vehicle usage to minimize costs and avoid overcharging
- Ensure vehicle temperatures meet specifications to prevent product spoilage and rejection
- Monitor vehicle ETAs to ensure timely arrivals and departures and communicate delivery times to customers.
- Ensure vehicles are turned around within 1 hour for retail packed products and 3 hours for raw materials
- Plan and manage the transport of products not directed for retail customers, coordinating with external customers
- Schedule equipment and pallets to ensure the correct crates are available for product distribution
- Publish final transport plans to the site and business for the following day
- Adhere to all quality measures and processes to maintain high standards
- Liaise with internal and external teams to maximize productivity
- Define and implement solutions for continuous improvement initiatives
- Negotiate spot rate pricing with carriers to minimize costs and meet delivery requirements
- Handle inquiries and complaints professionally, ensuring customer needs are met efficiently
- Provide grading information on carrier quality, delivery, and service, and manage customer delivery requirements
- Coordinate raw goods inbound moves for multiple plant locations
- Demonstrate the ability to prioritize multiple tasks and meet deadlines in a fast paced environment
Finance Assistant - Amber Foods
(2014-11 - 2016-10)
Assisting to ensure the efficient running of finance department with a business value of in excess, 100k turnover per week
- Raising purchase order's sales, technical & transport teams
- Raising sales orders for internal & external customers
- Sales & stock reconciliation
- Performing stock audits and maintaining plant inventory
- Ensuring all invoices were raised and honoured in a timely manner
Mortgage Operations Advisor - Royal Bank of Scotland
(2007-06 - 2014-11)
- Assessing and inputting valuation reports to ensure validity of mortgage offer
- Assessing structural and underwriting paperwork
- Quality check mandate of properties up to £1 million in value
- Liaising with brokers, clients, and internal stakeholders to confirm application were in line with banking regulations
- All aspects of customer service
