Kamala Mendu

Mortgage Advisor (CeMAP qualified, Part 3 in progress)

Lancaster, LancashireMember since February 9, 2022

CeMAP qualified (Part 1 & 2, Part 3 in progress)Advisory & coaching expertiseCustomer service excellenceSolution-focused problem solvingClear & empathetic communicationRelationship building & trust development

About

Bold, resilient, and solution-focused professional transitioning into financial services with strong experience in customer-facing and advisory roles. Having passed CeMAP 1 & 2 and with CeMAP 3 booked for October 2025, I am committed to building a career as a Mortgage Advisor. My background in life coaching and retail has developed transferable skills in problem-solving, communication, and client support, enabling me to provide clear and confident mortgage advice.

Experience

Life and Confidence Coach - Self-Employed

(2021-01 - 2025-01)

Delivered tailored advice and coaching, supporting clients in decision-making and confidence building.
Designed solution-focused action plans, ensuring measurable results.
Built strong client relationships through trust, empathy, and professionalism.

Customer Assistant - Marks and Spencer - Lancaster

(2019-01 - 2020-01)

Provided excellent customer service, handling inquiries and resolving complaints.
Advised customers on products and supported new staff with training.
Ensured efficient operations and maintained compliance standards.