Rinu Bejoy

CeMAP-qualified Financial Administrator with hands-on experience in mortgage processing, application submissions, and administrative compliance within the UK financial sector. Proven expertise in managing end-to-end mortgage admin workflows, including CRM system and pipeline tracking. Combines a strong academic foundation (MBA in International Business) with exceptional client service, analytical rigor, and process optimization skills.

Financial Administrator - Sterling Street Limited - Woking, United Kingdom

(2025-02)

• Managed incoming client enquiries and acted as the first point of contact, providing professional support and directing queries appropriately.
• Maintained accurate client records and documentation, ensuring compliance with UK financial regulations and GDPR.
• Performed high-volume data entry using CRM systems, Microsoft Office, and broker portals to support efficient case processing.
• Coordinated appointments, meetings, and calendars while managing correspondence with clients, lenders, and third parties.
• Prepared and processed client documentation, reports, and administrative paperwork to support mortgage applications.
• Assisted with invoicing, billing, and general office administration, ensuring smooth day-to-day operations and timely case progression.

Supervisor (Internship) - Taco Bell - Woking, United Kingdom

(2023-11 - 2024-09)

• Demonstrated organizational and leadership skills to lead, supervise, and support a high-performing team.
• Developed operational strategies to meet sales goals while delivering a positive customer experience.
• Assisted with profit-and-loss management, cash control, security protocols, inventory, and labour scheduling.

Online Assistant - Sainsbury's PLC - Cobham, United Kingdom

(2023-03 - 2023-11)

• Review and verify order details, ensuring high accuracy, adherence to standards, and compliance with key metrics.
• Memorize store layouts and workflows to execute tasks efficiently while consistently meeting strict turnaround deadlines.
• Maintain temperature-appropriate storage procedures and organized staging areas for pending orders.
• Collaborate effectively with team members and customers to exceed service expectations and resolve queries promptly.

Crew Member - McDonald's - London, United Kingdom

(2022-09 - 2023-02)

• Delivered strong customer service in a high-volume, fast-paced environment while strictly adhering to quality and operational guidelines.
• Trained and onboarded new team members on operational procedures, service standards, and efficiency techniques.
• Maintained inventory organization and assisted with stock replenishment in assigned areas.
• Handled customer inquiries professionally, escalating complex issues to relevant supervisors when required for quick resolution.

Office Administrator / Receptionist - Philips TV House - Wayanad, India

(2019-08 - 2022-08)

• Provided comprehensive administrative support, including documentation, data management, and record-keeping, reducing administrative delays.
• Collaborated with the finance department to oversee billing and invoicing processes, utilizing Tally software and MS Office.
• Optimized inventory management, cutting overstock and ensuring smooth operational continuity.
• Recognized twice as Employee of the Month for exemplary administrative performance.

Business Internship - MILMA Dairy Plant

(2018-04 - 2018-05)

Supported HR activities, recruitment coordination, and team leadership for operational projects.

Business Internship - Shanthi Pain and Palliative Care Unit

(2017-04 - 2017-05)

Assisted in business development, customer service, and interdepartmental workflow improvements.

Master of Business Administration (MBA) - International Business - University of Greenwich (2022-09 - 2024-09)

Bachelor of Commerce (BCom) - Specialization in HRM & Marketing - Christ University (2016-06 - 2019-04)