Karen Green

Experienced and dedicated education professional with extensive experience supporting safeguarding, attendance, and family engagement within school settings. Currently working as a Family Liaison Officer, supporting vulnerable students and families in collaboration with safeguarding teams, Early Help services, and external agencies. Trained in Designated Safeguarding Lead (DSL) responsibilities and EBSA (Emotionally Based School Avoidance) support, with strong knowledge of safeguarding procedures, early intervention, and student welfare.

Skilled in building positive relationships with families, supporting students experiencing mental health challenges, and coordinating support with multi-agency professionals. Highly organised, reliable, and approachable, with excellent communication skills and a strong commitment to improving outcomes for children and families.

Family Liaison Officer - Robert Napier School - Gillingham

(2022-01)

• Work closely with the Safeguarding Team, Attendance Team, Early Help, and Social Services to support vulnerable students and families.
• Provide direct support to families experiencing safeguarding, attendance, financial, and housing difficulties.
• Assist students struggling with self-harm, anxiety, depression, and emotional wellbeing challenges.
• Work with parents to improve school attendance and engagement.
• Coordinate with Early Help services to ensure families receive appropriate support and interventions.
• Maintain accurate safeguarding and student records while ensuring strict confidentiality.
• Build positive relationships with students and families to improve wellbeing and school outcomes.

PA to Head of Marlborough Centre - Hoo St Werburgh Primary School & Marlborough Centre - Rochester

(2015-09 - 2021-12)

• Acted as first point of contact for the school, managing enquiries and communications professionally.
• Provided full administrative and PA support to the Headteacher and Assistant Head.
• Managed diaries, meetings, and communications for senior leadership.
• Maintained and updated student records using SIMS, producing reports when required.
• Monitored attendance records, including producing certificates for 100% attendance.
• Administered first aid and welfare support for students when required.
• Liaised with external agencies and senior staff regarding student support.
• Ordered curriculum materials and office supplies.
• Managed administrative processes for a centre supporting 65 children with complex needs.

Receptionist / Administrative Assistant - Kingfisher Primary School & Children's Centre

(2010-09 - 2015-09)

• Managed school reception, answering incoming calls and responding to enquiries from staff, parents, and pupils.
• Welcomed visitors and ensured safeguarding procedures such as visitor sign-in/out were followed.
• Maintained SIMS records, student data, and children's centre information.
• Supported attendance monitoring in the absence of the attendance officer.
• Arranged home visits for new foundation stage pupils.
• Supported parents with information about children's centre groups and services.
• Completed a wide range of administrative and office duties.

Administrative Support - Burnt Oak Primary School & Children's Centre

(2015-01 - 2016-03)

• Provided administrative support within the children's centre environment.
• Managed enquiries and acted as a point of contact for visitors and parents.
• Created posters, flyers, and timetables for centre activities.
• Input registration forms and attendance records.
• Organised Advisory Board meetings, including agendas, minute taking, and distribution.
• Updated the children's centre website and Facebook page.
• Maintained SIMS records and ensured accurate reporting.

School Office Assistant (Part-Time) - Robert Napier School

(2010-02 - 2010-07)

• Gained experience supporting the school office and reception team.
• Assisted with administrative duties and front-office support.

Senior Field Sales Executive - Kent Messenger Group - Gravesend

(2004)

• Generated advertising revenue through sales of advertising solutions.
• Built relationships with new and existing business clients.
• Achieved monthly sales targets and maintained strong customer service standards.
• Managed administrative processes including call sheets, diaries, and customer records.
• Assisted with advertisement preparation and proofing.