Karen Kitcher

Results-driven financial professional with five years' experience strengthening client relationships and driving self-motivated business development initiatives. Skilled in financial data analysis and critical thinking, delivering actionable insights that support strategic growth. Holds a First-Class degree in Economics, Finance and Banking, with strong knowledge of regulatory frameworks and financial products.

Combines account management expertise, proactive relationship-building, and emotional intelligence to cultivate trust, expand client portfolios, and achieve measurable performance outcomes. Adaptable, great team member and calm in pressurising environments.

FinTech Internship - Infosys - Canary Wharf

(2026-06 - 2026-08)

• Conducted market and macroeconomic research on UK financial services, analysing interest rate trends, regulatory developments, and sector-specific AI adoption to support strategic recommendations for senior leadership
• Identified high-value banking prospects by analysing AI investment activity across commercial lending, fraud detection, and risk analytics
• Drafted client-ready outreach materials, including tailored email pitches and value propositions, translating technical AI capabilities into clear commercial benefits for C-suite and business development stakeholder

Transition of career into the Financial Sector - Career Break

(2024-08 - 2025-08)

Proactively engaged in career transition by participating in professional development sessions with St. James's Place following direct outreach from the firm.

Client Delivery Manager - Institute of Customer Service - London

(2024-05 - 2024-07)

An independent not-for-profit membership body dedicated to improving business performance by enhancing customer experience.

• Enhanced client satisfaction by analysing survey feedback, maintaining accurate records and proactively addressing client needs to improve service outcomes
• Developed and maintained strong relationships with directors and with clients to drive engagement among 60 companies, leading to business retention and acquiring David Lloyds as a new member for 5 years
• Collaborated with three internal teams to co-ordinate training, benchmarking, consultancy and accreditation services, leveraging cross-team expertise to drive a 15% increase in new sales
• Managed key stakeholder relationships at events, demonstrating strong communication and networking skills that fostered existing business and generated new opportunities, achieving an 80% renewal rate

Business and Membership Manager - London Institute of Banking & Finance (LIBF) - London

(2023-09 - 2024-05)

The institution offers a wide range of professional qualifications and degrees, which can be studied online or on campus.

• Communicated key membership features through quarterly newsletters, building strong rapport and engagement with over 6,000 members
• Introduced new membership benefits through strategic collaborations, increasing member value and engagement for the advisory and banking industry
• Strengthened strategic business relationships and drove insights using data analysis, leveraging experience in client management within the insurance and financial sectors

Account Manager - The Law Society - London

(2020-01 - 2023-08)

A professional body for solicitors in England and Wales, representing and supporting its members while also advocating for access to justice and the rule of law.

• Managed 200+ charity clients, engaging with c-suite stakeholders, to strengthen satisfaction, contributing to a 90% client retention rate during the COVID-19 period
• Expanded services and cross-sold legal offerings, generating a 15% increase in revenue from existing accounts
• Streamlined delivery of legal services by coordinating internal teams and providing data-driven insights via the salesforce, improving efficiency by 20%
• Promoted from Sales Executive to Account Manager, entrusted with negotiating strategic collaborations and driving business growth

Associate Data Analyst - A.M BEST - London

(2017-09 - 2019-07)

A global credit rating agency and financial data provider that specialises in the Insurance industry.

• Analysed and reconciled insurance companies' financial accounts, rectifying Solvency II discrepancies and accurately rating 25 companies per week, demonstrating strong attention to detail

Team Advisor - Debenhams - London

(2017-06 - 2017-08)

A British multinational retailer offering fashion, beauty, and home products through department stores and online channels.

• Delivered excellent customer service across two stores, handling transactions, managing tills, and supporting customer needs while consistently meeting weekly revenue targets of £20,000 through effective up selling and positive customer experiences

Work Experience - HR Manager Shadowing - ING Bank - London

(2014-01 - 2014-01)

A global financial institution providing retail and wholesale banking services. Shadowing HR Manager in Commercial Banking Division.

• Understood how banks use digital financial innovation to enhance customer experience and journeys

MBA - Cranfield School of Management (2025-09 - 2026-09)

Diploma of Financial Planning - Level 4 - Chartered Institute of Insurance (CII) (2025-03)

BSC (Econ) Hons - Economics, Finance and Banking - University of Portsmouth (2014-01 - 2017-12)