Karen Kitcher
Results-driven financial professional with five years' experience strengthening client relationships and driving self-motivated business development initiatives.
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About
Results-driven financial professional with five years' experience strengthening client relationships and driving self-motivated business development initiatives. Skilled in financial data analysis and critical thinking, delivering actionable insights that support strategic growth. Holds a First-Class degree in Economics, Finance and Banking, with strong knowledge of regulatory frameworks and financial products.
Combines account management expertise, proactive relationship-building, and emotional intelligence to cultivate trust, expand client portfolios, and achieve measurable performance outcomes. Adaptable, great team member and calm in pressurising environments.
Experience
FinTech Internship at Infosys (2026-06 – 2026-08)
- Conducted market and macroeconomic research on UK financial services, analysing interest rate trends, regulatory developments, and sector-specific AI adoption to support strategic recommendations for senior leadership.
- Identified high-value banking prospects by analysing AI investment activity across commercial lending, fraud detection, and risk analytics.
- Drafted client-ready outreach materials, including tailored email pitches and value propositions, translating technical AI capabilities into clear commercial benefits for C-suite and business development stakeholder
Transition of career into the Financial Sector at Career Break (2024-08 – 2025-08)
Proactively engaged in career transition by participating in professional development sessions with St. James's Place following direct outreach from the firm.
Client Delivery Manager at Institute of Customer Service (2024-05 – 2024-07)
An independent not-for-profit membership body dedicated to improving business performance by enhancing customer experience.
- Enhanced client satisfaction by analysing survey feedback, maintaining accurate records and proactively addressing client needs to improve service outcomes.
- Developed and maintained strong relationships with directors and with clients to drive engagement among 60 companies, leading to business retention and acquiring David Lloyds as a new member for 5 years.
- Collaborated with three internal teams to co-ordinate training, benchmarking, consultancy and accreditation services, leveraging cross-team expertise to drive a 15% increase in new sales.
- Managed key stakeholder relationships at events, demonstrating strong communication and networking skills that fostered existing business and generated new opportunities, achieving an 80% renewal rate.
Business and Membership Manager at London Institute of Banking & Finance (LIBF) (2023-09 – 2024-05)
The institution offers a wide range of professional qualifications and degrees, which can be studied online or on campus.
- Communicated key membership features through quarterly newsletters, building strong rapport and engagement with over 6,000 members.
- Introduced new membership benefits through strategic collaborations, increasing member value and engagement for the advisory and banking industry.
- Strengthened strategic business relationships and drove insights using data analysis, leveraging experience in client management within the insurance and financial sectors.
Account Manager at The Law Society (2020-01 – 2023-08)
A professional body for solicitors in England and Wales, representing and supporting its members while also advocating for access to justice and the rule of law.
- Managed 200+ charity clients, engaging with c-suite stakeholders, to strengthen satisfaction, contributing to a 90% client retention rate during the COVID-19 period.
- Expanded services and cross-sold legal offerings, generating a 15% increase in revenue from existing accounts.
- Streamlined delivery of legal services by coordinating internal teams and providing data-driven insights via the salesforce, improving efficiency by 20%.
- Promoted from Sales Executive to Account Manager, entrusted with negotiating strategic collaborations and driving business growth.
Associate Data Analyst at A.M BEST (2017-09 – 2019-07)
A global credit rating agency and financial data provider that specialises in the Insurance industry.
- Analysed and reconciled insurance companies' financial accounts, rectifying Solvency II discrepancies and accurately rating 25 companies per week, demonstrating strong attention to detail.
Team Advisor at Debenhams (2017-06 – 2017-08)
A British multinational retailer offering fashion, beauty, and home products through department stores and online channels.
- Delivered excellent customer service across two stores, handling transactions, managing tills, and supporting customer needs while consistently meeting weekly revenue targets of £20,000 through effective up selling and positive customer experiences.
Shadowing HR Manager in Commercial Banking Division at ING Bank (2014-01 – 2014-01)
A global financial institution providing retail and wholesale banking services. Understood how banks use digital financial innovation to enhance customer experience and journeys.
Education
MBA – Cranfield School of Management (2025-09 – 2026-09)
Diploma of Financial Planning in Level 4 – Chartered Institute of Insurance (CII) (2025-03)
BSC (Econ) Hons in Economics, Finance and Banking – University of Portsmouth (2014-01 – 2017-12)
