Karl P

Experienced hospitality professional with over 15 years of experience across luxury hotels, holiday parks, reservations and customer service operations. Currently employed as a Reservations Supervisor, leading a reservations team responsible for multiple hotels, spas and restaurants. Recognised for strong leadership, excellent customer service, technical aptitude and the ability to quickly learn and implement new systems.

Experienced in staff supervision, rota management, training, complaint resolution, administration and payment processing.

Reservations Supervisor at PHILEMA HOSPITALITY MANAGEMENT (2023-04 – Present)

• Promoted from Senior Reservationist to Reservations Supervisor within six months of joining the business.
• Oversee a team of Reservationists managing bookings across Fistral Beach Hotel, The Esplanade Hotel, Boringdon Hall Hotel and Budock Vean Hotel, including associated spas and restaurants.
• Handle VIP reservations, escalated guest enquiries and complex customer complaints.
• Sole responsibility for creating and managing departmental rotas.
• Train new starters and deliver ongoing development for existing team members.
• Create training plans and support documentation.
• Process payments, refunds and BACS transactions using multiple payment platforms.
• Provide technical support and systems training to colleagues and supervisors.
• Trusted to make managerial decisions and resolve operational issues.
• Received three company awards for dedication, teamwork and customer service.

Senior Reservationist / Receptionist at NEWQUAY BEACH HOTEL (2022-08 – 2023-04)

• Managed room, parking, restaurant and group reservations.
• Handled payments, refunds, guest enquiries and complaints.
• Completed administrative duties across multiple departments.
• Maintained high levels of customer service in a fast-paced environment.

Room Attendant / Receptionist at BARROWFIELD HOTEL (2022-06 – 2022-07)

• Prepared guest rooms to a high standard.
• Supported reception with bookings, telephone enquiries and guest service.

Caravan Cleaner at HENDRA HOLIDAY PARK (2020-07 – 2022-06)

• Prepared accommodation to a consistently high standard.
• Frequently offered additional work due to efficiency and reliability.

Housekeeping Supervisor at TREVELLA HOLIDAY PARK (2015-04 – 2020-06)

• Supported the Housekeeping Manager while supervising a large team.
• Received two customer service awards.
• Conducted interviews and assisted with recruitment.
• Managed the department in the manager's absence.
• Supported reception with bookings and customer enquiries.
• Completed departmental administration and staff supervision duties.

Housekeeper at THE HEADLAND HOTEL (2014-02 – 2015-04)

• Prepared rooms and cottages to five-star standards.
• Worked independently within strict quality and time requirements.

Housekeeper at PORTH VEOR MANOR HOTEL (2011-01 – 2013-10)

• Prepared guest accommodation and maintained housekeeping standards.
• Acted as supervisor during management absence.

Part-Time Webmaster / Internet Marketer at SELF-EMPLOYED (2012 – Present)

• Built and marketed websites independently.
• Developed advanced knowledge of SEO, online marketing and audience targeting.
• Created digital content, graphics and promotional materials.

English/Literature, Mathematics, Science Double Award, Business Studies – Treviglas Community College (2001 – 2006)