Karolina Biel
Head bartender, Bar Supervisor, Bartender
Talent
BrightonMember since June 18, 2026
Problem SolvingCustomer Service ExcellenceGuest Experience ManagementComplaint ResolutionTeam leadershipHigh volume serviceBar and floor supervisionClassic cocktails and barista service
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Problem SolvingCustomer Service ExcellenceGuest Experience ManagementComplaint ResolutionTeam leadership
About
Personal License Holder
Experience
Head Bartender - The World's End & Underworld Camden (Glendola Leisure) - London
(2022-01 - 2026-12)
- Deliver exceptional customer service in a busy live music venue
- Lead team to maintain fast, friendly, and professional service standards
- Support and train staff to improve guest experience and efficiency
- Resolve customer concerns calmly and professionally
- Maintain high bar presentation and service quality at all times
Bar Supervisor (Cover Role) (Glendola Leisure) - The Lansdowne Primrose Hill - London
(2024-01 - 2025-12)
- Supervised service to ensure smooth and positive customer experiences
- Managed staff during busy shifts and maintained service flow
- Handled customer complaints and feedback professionally
- Supported daily cash handling and operational procedures
- Worked closely with kitchen to ensure efficient service delivery
Bartender (Part Time) - The Jackalope - London
(2025-01 - 2026-12)
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes
- Provided excellent customer service in a fast-paced environment
- Maintained cleanliness and organization of the bar area
- Checked customer identification to verify legal drinking age
- Handled cash, card transactions, and balanced the register accurately
- Monitored customer behavior to ensure responsible alcohol service
- Restocked bar inventory and monitored supply levels
- Created and recommended specialty cocktails and drinks
- Managed opening and closing bar procedures
- Worked collaboratively with servers and kitchen staff to ensure smooth service
Bar Supervisor (Part Time) - O2 Kentish Town & O2 Academy Brixton - London
(2021-01 - 2025-12)
- Supervised large teams delivering service during high-capacity events
- Ensured fast, efficient service while maintaining customer satisfaction
- Supported staff to handle busy trading periods confidently
- Maintained compliance with safety and licensing standards
Customer Assistant, DotCom - Tesco Borehamwood - London
(2017-01 - 2022-12)
- Delivered high-quality customer service in a target-driven environment
- Assisted customers with orders while maintaining accuracy and efficiency
- Demonstrated strong attention to detail and time management
Customer Assistant - Urban Outfitters - London
(2012-01 - 2017-12)
- Delivered excellent customer service in a fast-paced retail environment
- Assisted customers with styling advice and product recommendations
- Maintained high visual merchandising standards in line with brand guidelines
- Operated tills and handled cash/card transactions accurately
- Managed stock replenishment and ensured shop floor organisation
- Supported the team in achieving daily sales targets and KPIs
- Handled customer queries and resolved issues professionally
- Contributed to a positive and engaging in-store atmosphere
Skills
Head bartenderBar SupervisorBartender
