Karrthika Chitteli

Reception and administration professional experienced in busy resident services and hospitality settings. At SOS Property, booked GP appointments for residents, liaised with GPs visiting on site, and supported residents with health-related enquiries and follow-up. Confident handling face-to-face and telephone enquiries, updating digital records, coordinating bookings and protecting confidential information. Calm, clear communicator who learns new systems quickly.

Assistant Manager, Housing and Resident Services at SOS Property Ltd (2025-02 – Present)

• Provided a welcoming first point of contact for residents and visitors in a busy service environment, responding to enquiries in person and by telephone.
• Booked GP appointments for residents, coordinated with GPs visiting on site, and communicated appointment details and follow-up needs to residents.
• Supported residents with health-related needs, including arranging contact with GP services and recording appropriate follow-up actions.
• Maintained accurate resident information and administrative records in digital systems and Excel, treating personal and health-related details confidentially.
• Balanced urgent resident requests, routine administrative work and coordination with colleagues while staying calm and organised.

Hostess at Vatavaran & Kutir (2024-10 – 2025-02)

• Welcomed guests, managed bookings and responded to telephone and face-to-face enquiries in a busy front-of-house setting.
• Kept customer details and booking information accurate while coordinating with colleagues during peak periods.

Hospitality Team Member at The Cumberland Hotel (2023-10 – 2024-11)

• Delivered courteous service in a fast-paced environment, handling enquiries and requests while maintaining professional standards.
• Completed operational records and worked closely with colleagues to resolve customer needs.

Software Consultant at Capgemini (2019 – 2023)

• Supported business users, maintained accurate documentation and handled sensitive client information.
• Used digital systems and Microsoft Excel to track information, investigate discrepancies and meet deadlines.

MSc in Computing – University of Roehampton (2023 – 2024)

BTech in Electronics and Communication Engineering – JNTUH Hyderabad (2015 – 2019)