Karunya Sugesh
Customer-Focused Executive
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About
Customer-Focused Executive with strong communication and problem-solving skills, experienced in acting as the first point of contact for customer queries and service requests. Committed to delivering first-class customer service by resolving issues efficiently at first contact, handling sensitive information securely, and ensuring accurate record-keeping. Known for demonstrating empathy, professionalism, and a customer-first approach in every interaction.
Experience
Customer Service Executive - Pizza Geeks
(2025-06)
- Act as the first point of contact for customer queries and service requests via phone and email.
- Provide first-class customer service by resolving queries at the first point of contact, including password resets, account access issues, and detailed statement enquiries.
- Handle customer requests for information and changes to personal details quickly, accurately, and securely.
- Maintain accurate and efficient records of all customer interactions and transactions.
- Manage sensitive customer information in line with data protection and security procedures.
- Deal with challenging situations with care, patience, and empathy to ensure positive outcomes.
- Escalate complex cases appropriately while ensuring customers are kept informed throughout.
- Consistently put the customer first, identifying opportunities to improve service experience.
Customer Support Assistant - Fynd Global
(2018-04 - 2025-05)
- Assisted customers with account-related queries and ensured timely resolution of service requests.
- Processed customer documentation and maintained accurate records in internal systems.
- Communicated effectively with internal teams to resolve customer issues efficiently.
- Ensured compliance with company policies and data protection standards.
- Built strong relationships with customers by delivering reliable and professional service.
Education
MSc - International Business and Finance Management - Wrexham Glyndwr University (2023 - 2025)
Bachelor's - Account and Finance - Madras University (2019 - 2022)
