Katarzyna Wilanowska

A hard-working, ambitious and creative professional with many years of experience in customer care, and administrative management. Combines excellent communication skills with a good eye for detail and an immaculate work ethic. Possesses the strong ability to work under pressure in a vibrant, busy environment keeping focused and well-organised with the ability to multi-task.

Able to take on new challenges and responsibilities immediately. Always aiming to find the best solutions to issues and providing excellent service for customers.

Screening Coordinator - Vero Screening - Brighton, UK

(2019-01)

• obtaining employment/ education reference
• processing information included in references
• dealing with client's/ candidate's requests in professional, timely manner
• processing and managing sensitive, personal data in accordance to GDPR data
• Acting fast and efficiently in busy, fast paced working environment; working well in the team or on my my own
• Translating reference documentation
• providing high quality customer service and guidance to our candidates throughout vetting process

Administrator - Delaval Operations - Poland

(2017-03 - 2018-10)

• Acting as a first point of contact for local and international users.
• Solving issues and user's queries regarding system functionality.
• Administrating MXP tool: adding new users, fixing any technical issues, process travel expenses provided by employees.
• Preparing and presenting training materials for employees on different levels.
• Implementing MXP tool in different branches within the company.
• Working with SAP tool and MXP tool.
• Holding implementation meetings via skype with colleges from different branches.

Logistics Department- Charity Liaison Administrator - World of Books - Goring-by-Sea, UK

(2015-10 - 2017-12)

• Providing customer care for our suppliers, local charity shops.
• Scheduling book collections from charities on a daily basis.
• Solving problems and dealing with customer queries regarding book collection or payments.
• Contacting charities on the phone or via email.
• Processing data e.g. Drivers' performance Sheets, contact with clients
• Maintaining monthly payment runs

Senior Clerk - State Fund for Rehabilitation People with Disabilities - Poland

(2014-02 - 2015-08)

• Advising our customers, non-governmental organisations on running their projects.
• Reviewing customers' application form public grants
• Managing contracts
• Closing contracts
• Settlements of public resources
• Performing monitoring of the progress of customer projects at different stages

English Teacher, Translator - Language School "Perfekt" - Poland

(2013 - 2014)

• Teaching nurses Medical English
• Levels: elementary and intermediate
• Individual students: conversation classes (Business English)
• Translation of Medical and Legal English into Polish

English Teacher - Language School "LEKTOR" - Poland

(2010 - 2012)

BA of Arts - English Philology, major in translation and linguistics - Higher School of Philology in Wroclaw (2007 - 2013)

diploma - visual arts - High School of fine arts in Wroclaw (2001 - 2007)