Katie Bailey

Experienced and compassionate Administrator with a background spanning NHS General Practice, Occupational Health and Local Government environments. Confident providing high-quality administrative, reception and customer service support within busy, confidential settings, with experience using EMIS, Docman, Accurx, Cority, Microsoft Office, Outlook and Teams. Prior to returning to employment, I was a full-time parent carer for my eldest son, who has complex additional needs.

This developed extensive experience coordinating appointments and support, communicating with health, education and professional services, maintaining sensitive information and advocating effectively for individual needs. I bring a calm, empathetic and highly organised approach to every role.

Occupational Health Administrator at Essential Employment (2026-06 – Present)

• Provide day-to-day administrative support within a busy Occupational Health service, coordinating referrals and maintaining accurate confidential records.
• Use Cority to manage Occupational Health information and administrative processes.
• Manage incoming calls, shared inboxes and enquiries, directing information appropriately and professionally.
• Use Outlook and Teams to communicate with colleagues and stakeholders and support reception and general office administration.
• Prioritise competing tasks while maintaining accuracy, discretion and compliance with confidentiality and data-protection requirements.

Receptionist / Administrator at Kensington Road Surgery (2023-04 – 2025-09)

• Provided reception and administrative support within a busy NHS GP practice, managing patient enquiries face-to-face and by telephone.
• Booked and amended appointments and processed NHS referrals, patient registrations and administrative documentation.
• Used EMIS, Docman and Accurx daily while maintaining accurate, confidential patient records.
• Supported GPs, nurses and the wider practice team by processing incoming documentation and directing information appropriately.
• Communicated sensitively with patients in difficult or personal circumstances and worked effectively under pressure in a fast-paced healthcare environment.

Full-Time Parent Carer at Family

Prior to returning to employment, I was a full-time carer for my eldest son due to his complex additional needs. This involved substantial responsibility for coordinating his care, education and support and liaising with a range of professional services.

• Coordinated appointments, assessments and ongoing support requirements across health, education and other services.
• Maintained and organised important medical, educational and administrative information.
• Advocated for individual needs and communicated complex or sensitive information clearly and confidently.
• Managed changing circumstances, multiple priorities and practical problems with resilience, patience and discretion.

Recruitment Administrator

Administrative support including documentation, communication, record keeping and general office duties.

Apprentice Administrator

Developed core office skills including data entry, document management, telephone communication and business support.

Sales Assistant & Customer Service Roles

Built strong customer service, communication, teamwork and problem-solving skills.

– Whitley Abbey Business and Enterprise College

– WEETC Training Centre

GCSEs in English and Mathematics