Katie Noble

Retail supervisor in a large company store, also experienced in managing bustling café environments, with a proven track record of enhancing team dynamics and operational efficiency. Specializes in handling cash operations and resolving customer complaints efficiently. Demonstrates responsibility for opening and closing procedures while effectively managing rotas and directing staff to achieve seamless operations.

Supervisor at The Original Factory Store (May 2025- April 2026)

Supervising daily operations and staff management in a busy factory store environment

• Resolved customer complaints swiftly, turning negative experiences into positive outcomes
• Maintained high standards of cleanliness and organisation in the workplace
• Gave clear staff instruction to achieve production output
• Oversaw daily operations, ensuring compliance with health and safety regulations
• Monitored worker behaviours and enforced standards for consistent safety protections
• Fostered a positive working environment, encouraging teamwork and collaboration
• Assisted in the recruitment and training of new staff members, building a strong, efficient team
• Planned and communicated daily manufacturing tasks and targets
• Maintained workplace safety by observing occupational and environmental health requirements
• Facilitated communication between senior management and staff, acting as a liaison
• Reviewed sales performance data, identifying trends and creating strategies to enhance profit margins

Manager at The Old Bakery Cafe (2017-07 – 2025-05)

Managing café operations, staff, and customer service in a bustling café environment

• Monitored team performance, implementing additional coaching as required to ensure faultless service delivery
• Handled complaints calmly and professionally, providing swift resolutions to maintain positive customer experiences
• Delegated tasks and coordinated staff to maintain smooth-running front- and back-of-house operations
• Monitored inventory levels, placing orders for stock replenishment to prevent shortages
• Assisted in the preparation of reports and presentations, ensuring accuracy and attention to detail
• Trained new employees on company policies, customer service excellence, and sales techniques
• Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours
• Developed and maintained safety protocols to ensure a safe working environment for all employees
• Monitored compliance with health and safety regulations, reducing incidents in the workplace
• Oversaw daily operations, including opening and closing procedures, to maintain store standards
• Negotiated with suppliers to secure better prices, improving profit margins
• Provided induction training for new staff, equipping them with the necessary knowledge and skills for their roles
• Resolved escalated customer complaints by offering practical solutions and maintaining professionalism
• Led by example to deliver exceptional customer care throughout entire visit

Customer Sales Assistant at Greggs (2014-06 – 2015-10)

Processing sales transactions and providing customer service in a retail environment

• Processed sales transactions accurately, handling cash and card payments efficiently
• Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction
• Kept shelves neat, clean and organised through visual merchandising
• Greeted customers warmly, advising on current promotions and providing guidance with product selections
• Maintained a tidy and safe shopping environment, following health and safety guidelines
• Arranged merchandise and maintained professional stock displays
• Processed cash and card payments during busy shopping periods to minimise customer waiting times
• Managed stock levels on the shop floor, replenishing items to maintain availability
• Handled customer sales using Point-of-Sale (POS) till systems, processing payments accurately and efficiently

GCSEs in Secondary school – Belgrave High School (1999-09 – 2004-06)