Katie O’Boyle
Experienced Sales Assistant and Waitress with proven track record in retail and hospitality
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About
Experienced Sales Assistant and Waitress with a proven track record in retail and hospitality. Delivered tailored customer service at Mango and Brown Thomas, and excelled in fast-paced restaurant environments. Skilled in POS, barista work, and team collaboration. Ready to bring strong service skills and efficiency to a customer-focused role.
Experience
Sales Assistant at Mango Concession in Brown Thomas Galway (2025-01 – Present)
- Advised customers on Mango clothing, delivering personalized service and fashion guidance.
- Maintained brand standards by organizing visual displays and ensuring product presentation met Mango guidelines.
- Replenished and arranged stock on the floor and in the stockroom for optimal availability and access.
- Processed transactions using the till system with high accuracy.
- Coordinated with Brown Thomas and Mango teams to support seamless operations.
- Drove daily sales by promoting new arrivals and highlighting key seasonal pieces.
Sales Assistant at Brown Thomas Arnotts (2024-11 – 2025-01)
- Guided customers in selecting menswear and provided expert styling advice.
- Maintained visual merchandising for an appealing menswear display.
- Completed sales transactions accurately and efficiently within the menswear department.
- Collaborated with team members to achieve menswear sales targets.
- Resolved customer inquiries regarding sizing, fit, and product availability.
Waitress at Freddys galway (2023-04 – 2024-05)
- Took customer orders and communicated clearly to ensure positive experiences.
- Operated as a trained barista, preparing a range of coffee beverages.
- Utilized POS system to transmit orders to the kitchen efficiently.
- Explained menu options and ingredients to guests, enhancing satisfaction.
Sales Assistant at Platforms, Ballina (2022-04 – 2023-04)
- Recommended products and provided tailored advice to customers.
- Curated and maintained visually appealing product displays.
- Processed transactions with speed and accuracy.
- Organized inventory and stockroom for smooth product flow.
- Resolved customer concerns to improve satisfaction.
Waitress at Jalan Jalan ballina (2019-09 – 2022-04)
- Handled all general waitressing duties, including order taking and guest communication.
- Used POS system to coordinate with the kitchen.
- Explained diverse menu options and ingredients to guests.
Work Experience at Beacon Care Fertility Clinic (2019-11 – 2019-11)
- Completed office tasks and managed filing system effectively.
- Communicated with staff to support daily operations.
- Observed demonstrations of fertility clinic equipment and processes.
Education
Master's in Reproductive Science and Women's Health – University College London
Bachelor's in Microbiology- General Science – NUI Galway (2022-09 – 2026-05)
QQI Level 5 in Science – Killester college (2021-09 – 2022-05)
Leaving Certificate – St Mary's secondary school (2015-09 – 2021-05)
