Katie O’Boyle

Experienced Sales Assistant and Waitress with a proven track record in retail and hospitality. Delivered tailored customer service at Mango and Brown Thomas, and excelled in fast-paced restaurant environments. Skilled in POS, barista work, and team collaboration. Ready to bring strong service skills and efficiency to a customer-focused role.

Sales Assistant at Mango Concession in Brown Thomas Galway (2025-01 – Present)

• Advised customers on Mango clothing, delivering personalized service and fashion guidance.
• Maintained brand standards by organizing visual displays and ensuring product presentation met Mango guidelines.
• Replenished and arranged stock on the floor and in the stockroom for optimal availability and access.
• Processed transactions using the till system with high accuracy.
• Coordinated with Brown Thomas and Mango teams to support seamless operations.
• Drove daily sales by promoting new arrivals and highlighting key seasonal pieces.

Sales Assistant at Brown Thomas Arnotts (2024-11 – 2025-01)

• Guided customers in selecting menswear and provided expert styling advice.
• Maintained visual merchandising for an appealing menswear display.
• Completed sales transactions accurately and efficiently within the menswear department.
• Collaborated with team members to achieve menswear sales targets.
• Resolved customer inquiries regarding sizing, fit, and product availability.

Waitress at Freddys galway (2023-04 – 2024-05)

• Took customer orders and communicated clearly to ensure positive experiences.
• Operated as a trained barista, preparing a range of coffee beverages.
• Utilized POS system to transmit orders to the kitchen efficiently.
• Explained menu options and ingredients to guests, enhancing satisfaction.

Sales Assistant at Platforms, Ballina (2022-04 – 2023-04)

• Recommended products and provided tailored advice to customers.
• Curated and maintained visually appealing product displays.
• Processed transactions with speed and accuracy.
• Organized inventory and stockroom for smooth product flow.
• Resolved customer concerns to improve satisfaction.

Waitress at Jalan Jalan ballina (2019-09 – 2022-04)

• Handled all general waitressing duties, including order taking and guest communication.
• Used POS system to coordinate with the kitchen.
• Explained diverse menu options and ingredients to guests.

Work Experience at Beacon Care Fertility Clinic (2019-11 – 2019-11)

• Completed office tasks and managed filing system effectively.
• Communicated with staff to support daily operations.
• Observed demonstrations of fertility clinic equipment and processes.

Master's in Reproductive Science and Women's Health – University College London

Bachelor's in Microbiology- General Science – NUI Galway (2022-09 – 2026-05)

QQI Level 5 in Science – Killester college (2021-09 – 2022-05)

Leaving Certificate – St Mary's secondary school (2015-09 – 2021-05)