Katya Ciciulina

Friendly and professional customer service specialist with experience across hospitality, retail, and customer-facing environments. Confident communicating with people from different backgrounds and able to remain calm and organised in busy situations. Enjoy working as part of a team, building positive relationships with customers, and creating a welcoming experience.

Now looking to begin a career in cabin crew where I can continue developing my customer service skills within a professional airline environment.

Service Advisor at Ford (2025-04 – Present)

• Managing customer appointments and vehicle check-ins.
• Speaking with customers face-to-face, over the phone, and by email.
• Handling customer queries and resolving issues professionally.
• Explaining additional work and service recommendations clearly.
• Working closely with different departments to keep appointments running smoothly.

Bartender at The Columbo Group (2022-04 – 2024-03)

• Provided efficient service in a fast-paced hospitality environment.
• Stayed calm under pressure during busy periods and late shifts.
• Built positive relationships with customers and handled complaints professionally.
• Worked closely with colleagues to maintain a welcoming atmosphere.

Sales Assistant at GAP Oxford Circus (2019-05 – 2020-02)

• Assisted customers with purchases and product recommendations.
• Worked towards daily sales targets and promoted additional products.
• Maintained a welcoming shop floor and supported team members when needed.

Hostess at Grosvenor House, AJW Marriott Hotel (2017-03 – 2018-12)

• Welcomed guests and created a positive first impression.
• Provided attentive service to guests from a wide range of backgrounds.
• Maintained professional standards while working in a busy environment.
• Supported the team during events and high-volume service periods.

Sales Administrator at Wal G, Fitzrovia (2019-01 – 2020-05)

• Processed customer orders and updated internal systems.
• Responded to customer enquiries by phone and email.
• Assisted with reports, returns, and general administration.

BA (Hons) in International Relations with Sociology – University of West London (2022 – 2025)

Foundation Year in Criminology – London Metropolitan University (2021 – 2022)

AAT Level 2 – College of North West London (2015 – 2016)

Cabin Crew Level 2 Course – West Thames College (2016 – 2016)

GCSEs in Including English and Mathematics (2010 – 2015)