Middle School Supervisor at Asia International School (2025-10 – 2026-05)
- Oversaw daily middle-school operations, ensuring consistent application of school policies and procedures.
- Acted as the main point of contact between students, parents, teachers, and management, keeping communication clear across all parties.
- Addressed student and parent concerns promptly, working with administration to reach appropriate resolutions.
- Monitored student conduct and wellbeing, intervening early to maintain a positive learning environment.
- Contributed to operational planning alongside school leadership to improve day-to-day efficiency.
International Patient Coordinator at Clinmedica (2025-06 – 2025-09)
- Guided international patients from initial consultation through post-operative follow-up, acting as their main point of contact.
- Worked with surgeons and medical teams to assess patient needs and align treatment plans.
- Explained medical reports, procedures, and costs clearly to patients unfamiliar with the local healthcare system.
- Arranged appointments, hospital logistics, and administrative paperwork ahead of each patient's arrival.
- Accompanied patients throughout their hospital stay and provided medical interpretation between patients and surgeons.
- Maintained contact after discharge to support recovery until the patient's departure.
Customer Service Representative – Inbound Calls at Myopla (2021-07 – 2021-12)
- Handled a high volume of inbound calls, addressing customer requests and questions.
- Scheduled appointments and kept customer records accurate and up to date.
- Advised customers on suitable options based on their individual needs.
- Resolved complaints professionally while maintaining service quality standards.
Customer Service Representative – Outbound Calls at GCI Center (2021-02 – 2021-06)
- Contacted prospective clients regarding CPF registration and explained the enrollment process.
- Answered client questions and guided them through each step of registration.
- Tracked follow-ups with prospects and maintained organized, accurate records.
