Kayleigh Oconnor

Reliable and adaptable professional with experience across education, childcare, customer service, and community settings. Skilled in communication, organisation, record keeping, and supporting fast-paced environments. Quick to adapt, professional, and confident working with diverse people and teams.

Teaching Assistant (Agency) at Now Education (2026-04 – Present)

• Support daily classroom routines across different schools, adapting quickly to varying systems and expectations
• Work with classes of up to 30 pupils, assisting with learning activities, behaviour support, and group organisation
• Maintain accurate attendance registers, records, and classroom documentation using school administrative systems
• Communicate effectively with teachers and staff to ensure smooth daily operations and consistent pupil support

Childcare Practitioner at Chuckles Childcare Ltd (2024-09 – 2026-04)

• Managed daily care routines and structured learning activities for up to 30 children in a busy nursery environment
• Maintained strict safeguarding documentation, attendance records, and child developmental tracking logs
• Supported children across multiple age groups while balancing individual care, safety, and emotional needs
• Communicated daily with parents and staff to provide structured updates and discuss progress or concerns

Customer Service Assistant at McDonald's (2023-06 – 2024-11)

• Delivered high-volume customer service in a fast-paced environment with hundreds of daily customer transactions
• Managed 50+ delivery orders per shift, coordinating order flow and dispatch to maintain strict speed-of-service targets
• Handled customer queries and complaints professionally, resolving operational issues in real time under busy conditions

Youth & Play Worker (Placement) at Newport City Council (2024-05 – 2024-07)

• Supported the planning and operational delivery of structured youth and community activities for local groups
• Managed sensitive situations calmly while maintaining strict confidentiality, professional boundaries, and safety

Level 2 Certificate in Children's Care, Play, Learning and Development in Childcare – ACT Training Apprenticeship Programme (2026)

GCSEs – Newport High School