Keeley Jones

Highly organised Administration Coordinator with experience supporting busy office environments across insurance, charity and customer service sectors. Experienced in diary management, customer enquiries, record management, invoice processing, compliance administration and Microsoft Office. Recognised for excellent organisation, attention to detail and delivering professional customer service while supporting operational efficiency.

Administration Co-ordinator - NEWCIS - Mold, Flintshire

(2025-04)

• Managed 50+ emails daily, responding promptly to customer, supplier and internal enquiries while maintaining a high standard of professionalism.
• Answered 30–60 customer enquiries each day via phone and email, providing efficient support and resolving issues effectively.
• Maintained 100% accuracy when processing confidential records, documentation and administrative data.
• Supported a team of 5–20 colleagues by coordinating administrative tasks, preparing documentation and managing day-to-day office operations.
• Scheduled 20+ meetings and appointments per week, managing calendars and ensuring efficient time management across the team.
• Processed 100+ documents and invoices each month, ensuring accuracy, compliance and timely completion.
• Consistently received positive feedback from colleagues and customers for being organised, approachable and delivering excellent customer service.
• Liaised with internal departments and external suppliers to resolve administrative and payment queries efficiently.
• Maintained GDPR compliance when handling confidential customer and organisational information.
• Prioritised multiple tasks simultaneously, consistently meeting deadlines in a fast-paced office environment.

Insurance Admin & Administrator - INSURD - Flint, Flintshire

(2024-02 - 2025-03)

• Handled 100+ inbound and outbound customer calls daily, delivering professional and compliant customer service.
• Processed an average of 5 customer payments per day, ensuring accuracy and confidentiality at all times.
• Advised customers on motor insurance policies, cover options and policy amendments.
• Managed new policies, renewals and mid-term adjustments using internal CRM systems.
• Maintained accurate customer records and policy documentation, ensuring compliance with company procedures.
• Resolved customer enquiries efficiently via telephone and email while providing first-contact support.
• Supported the administration team with data entry, document processing and record management.

Customer Service Agent - WEBUYURCAR - Chester Business Park, Chester

(2023-12 - 2024-02)

• Managed up to 300 customer calls per day, maintaining a professional and friendly service throughout.
• Guided customers through the vehicle selling process, clearly explaining valuations and next steps.
• Scheduled appointments and managed documentation to ensure smooth customer journeys.
• Verified customer and vehicle information accurately before progressing transactions.
• Supported payment administration and kept customers informed throughout the process.
• Maintained accurate customer records using internal systems while working in a high-volume environment.

Customer Consultant - BODYSHOP - Broughton Park, Chesire

(2022-12 - 2023-08)

• Delivered personalised customer service, consistently helping customers choose suitable products.
• Built strong product knowledge to confidently recommend skincare and beauty solutions.
• Processed cash and card transactions accurately while balancing tills.
• Maintained excellent shop floor presentation through merchandising and stock replenishment.
• Worked collaboratively with colleagues to achieve store sales and customer service targets.

6 Grade C's and Above

Level 3 & 4 - Hair & Beauty